Client Technical Specialist
Client Technical Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Technical Client Services Representative will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.
Responsibilities:
Training sched: 8am5pm
- Troubleshoot product and technical issues.
- Determine severity and scope analysis of issues inquiries and requests.
- Experience assisting customers through chat and email
- Manage all client related issues into Client Relationship Management tool (CRM) Salesforce.
- Manage customer and user configurations.
- Educate and empower customers to maximize use of products tools and services.
- Maintain proficient knowledge of all product and service changes.
- Monitor system status.
- Initiate proactive customer communications.
- Escalate complex issues to technical and product resources with the appropriate information to resolve the customers inquiry.
- Document solutions and can be reused internally and externally.
- Use each interaction to build relationships between the customers and the Experian brand.
Qualifications :
- Bachelors degree (preferred).
- 2 years experience in customer support/technical support and/or healthcare IT industry (Preferred).
- Experience handling support requests from a variety of different channels
- Experience interpreting and responding to customer requests with technical and nontechnical clients.
- Experience digging into customers pain points empathizing with them and validating the issues theyre facing and empathetic propensity to read between the lines and understand what the customer is saying and what they mean.
- Remain calm and even keeled with frustrated customer.
- Flexibility to manage unforeseen situations outside of the agents control.
- Patience to handle repetitive customer support issues.
- Experience organizing and prioritizing your own tasks necessary to prioritize and differentiate important tasks from urgent ones.
- Display outstanding customer service attitude.
- Positive disposition that allow the agent to remain upbeat for the sake of the customers overall impression regardless of the situation.
- Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization.
- Experience inferring insights from customer data intensive research and reconciliation skills
Additional Information :
This is a permanent homebased role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical life and dental insurance Asociacin Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful inclusive and diverse team where people love their work and love working together. We believe that diversity equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole authentic self to work. For us this is The Power of YOU and it ensures that we live what we believe.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LIREMOTE #LISA1
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
