Field Service Engineer
Field Service Engineer
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$ 28 - 47
1 Vacancy
Job Description
Job Description
Every day Agilent Regional Field Service Engineers help our customers to tackle issues that enable scientists to make discoveries that improve the quality of life. Through our work we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this exciting work!
As a Field Service Engineers for Agilent you will work at a variety of labs so having an appetite for continuously learning about new instruments software and consumables is key. Applying your interpersonal skills creativity and cando attitude is essential. The ability to help with solving customer problems and a dedication to deliver the highest levels of customer service is how you will build customer success.
The ideal candidate will be based in Western Philadelphia (King of Prussia and Valley Forge PA area). The territory consists of PA DE and South Jersey.
Responsible for supporting customers through onsite activities such as installation implementation maintenance and repair of company and multivendor systems solutions which may include hardware software and networking products as well as operating systems
- Installs and optimizes hardware/software/network products and configurations at customer sites
Respond to internal and external customer needs by providing repair installation upgrade and preventive maintenance activity on service experience with Liquid Chromatography (LC)
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business
Delivers (does not design) fully integrated solutions which may include peripherals communications operating systems and applications software
Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support Sales Marketing and R&D to provide solutions to customers
May have knowledge of thirdparty products
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
May train other field engineers or customers
May calibrate equipment onsite for large volume customers
May qualify leads
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
Requirements may include but are not limited to proof of identification proof of certification to perform the work required customer health and safety requirements etc.
Qualifications
Bachelors Masters or PhD degree is preferred.
Postgraduate certification and/or license may be required
Requires 01 year of relevant work experience
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Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least April 28 2025 or until the job is no longer posted. In the US this position is eligible for choice of company car or reimbursement for personal vehicle usage.The fulltime equivalent pay range for this position is $28.25 $47.23/hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact. For more information about equal employment opportunity protections please visit Required: 35 of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportEmployment Type
Full-Time
