Customer Support I
Customer Support I
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Job Description
ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a communitydriven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections our colleagues and our community. And we accept all kinds.
Gamechangers innovators cultureloversand humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.
Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!
Designation Customer support I (Voice process)
General Summary:
The Customer Support I provide support for the Technical Support teams. This role is responsible for assisting partners with questions about the companys products they may have and finding resolutions to improve their daytoday. This role works in partnership with crossfunctional teams to ensure products are working effectively and all partners are satisfied with their relationship with ConnectWise.
Essential Duties & Responsibilities:
- Provides support to the Services & Support teams with a high attention to detail
- Supports partner questions and offers resolutions by utilizing resources and specific company tools
- Communicates necessary information to partners regarding company products
- Researches and provides updates on escalated troubleshooting issues that have been encountered
- Provides accurate valid and complete information by using the right methods/tools based on department guidelines
Knowledge Skills and/or Abilities Required:
- Ability to perform routine situations and procedures with moderate supervision
- Excellent customer service skills
- Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
- Strong communication skills both written and verbal
- Excellent time management and attention to detail skills
- Ability to multitask and handle multiple projects at once
- Competent in MS Office
Educational/Vocational/Previous Experience Recommendations:
- Requires basic knowledge of job procedures and tools
- Preferred: 1 year(s) of customer support experience
- Preferred: Bachelors degree in related field
Working Conditions:
- Hybrid
- Rotational shifts
ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or.
Employment Type
Full Time
