Tier 2 Help Desk Analyst-Alexandria VA
Tier 2 Help Desk Analyst-Alexandria VA
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Salary Not Disclosed
1 Vacancy
Job Description
DirectViz Solutions (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee centric employer that provides competitive compensation comprehensive medical plans 401k match PTO accrual professional development reimbursement corporate funded technology certifications and employee recognition and appreciation programs.
At DVS we recognize that our employees are our number one resource. If you are a problemsolving peopleperson apply today!
DVS is looking for a Tier II Support Technician to join our team in Alexandria VA. This position will require a public trust to start.
Description:
The candidate will be responsible for deskside support of an environment composed of 90 Intel based PC and 10 Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call into or walk into the customer service center remotely or at the customers location. The candidate shold be prepared to perform resolution of workstation issues (diagnosis/remediation application install/configuration/removal performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for more detailed level of support.
Qualifications:
Bachelors and 1 years experience or High School Diploma and 7 years experience.
Required Skills:
- Hardware/Application Support (Diagnosis/Remediation Access (password) Reset Application
- Install/Configuration/Removal Performance Tuning)
- Incident/Request (Analysis Documentation)
- Workstation Imaging/Reimaging
- Mobile Device Management (Provision Reset Remote Wiping)
- Printer Support (Setup Toner/Parts Replacement Queue Setup Diagnosis/Remediation)
- Root Cause Analysis
- Active Directory Management
- Miscellaneous Support (Email Meeting Room Video Teleconferencing Moves Large Data Moves)
- Effective written and oral communication skills
Desired Skills:
- ITIL Service Management
- Policy Analysis
- Workstation Patching/Testing
- Desktop Engineering
- CRM/Ticketing/ACD Systems
- Release Management
- Knowledge Management
DirectViz Solutions LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race color sex (including pregnancy) age gender identity creed religion national origin sexual orientation marital status genetic information disability political affiliation protected veteran status or any other status protected by federal state or local law.
DVS has a zerotolerance policy for harassment threats coercion discrimination and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 or the Veterans Employment Opportunities Act of 1998.
Required Experience:
IC
Employment Type
Full-Time
