Patron Experience Associate Part-Time - Library to You
Patron Experience Associate Part-Time - Library to You
Posted on :
24-04-2025
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1 Vacancy
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Job Description
We are seeking a dynamic customerfocused Patron Experience Associate to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need whether it be what to read next how to download an ebook or how to find a job is what we do all day every day. If youre passionate about providing outstanding customer service serving your community and are ready to contribute to the Librarys success then this may be the job for you!
This parttime 20 hours per week) position is fully eligible for benefits.
This position is on the Library to You team.
Library to You positions require driving library vehicles. A Colorado drivers license is required within 90 days of hire and a motor vehicle records check will be conducted during the preemployment screening of the successful candidate.
Library To You provides alternative services for patrons who have barriers to accessing the physical location. We offer services and access to resources beyond our traditional buildings. These outreach services include but are not limited to Bookmobile lobby service mail delivery and selfservice options such as the Lending Machine Holds Lockers and our new Express Library. We aim to meet patrons where they are. This position is based out of the Library Administration building which is attached to the Lakewood Library.
This parttime 20 hours per week) position is fully eligible for benefits.
This position is on the Library to You team.
Library to You positions require driving library vehicles. A Colorado drivers license is required within 90 days of hire and a motor vehicle records check will be conducted during the preemployment screening of the successful candidate.
Library To You provides alternative services for patrons who have barriers to accessing the physical location. We offer services and access to resources beyond our traditional buildings. These outreach services include but are not limited to Bookmobile lobby service mail delivery and selfservice options such as the Lending Machine Holds Lockers and our new Express Library. We aim to meet patrons where they are. This position is based out of the Library Administration building which is attached to the Lakewood Library.
Job Posting Closes at 11:59PM on:
05/04/25Division:
Library DivisionManagement Level:
Individual ContributorScheduled Weekly Hours:
20Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental medical and vision insurance paid time off and holidays retirement matching wellness programs and tuition reimbursement.Description:
Hiring Range: $19.65 $24.57 per hour.
- CUSTOMER SERVICE: Provides information referrals and readers advisory assistance to patrons in person by phone mail and via electronic means. Locates materials using manual and electronic databases in JCPL other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about online searching. Uses highlevel customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs classes workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public both on or off site. Provides quality programs presented in their area of specialty including offsite locations. Conducts Library tours and community outreach.
- CORE LIBRARY SERVICES: Participates with others in crossfunctional teams to accomplish goals and objectives. Under supervision assists in the development and maintenance of instructional tools databases and readers advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs.
- OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays bulletin boards signs posters informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect tabulate maintain data and prepare standardized reports.
- OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies.
- Other duties and responsibilities as assigned.
Required Valid Drivers License; Valid Colorado Drivers License within 90 days of acceptance.
Preferred Customer service experience.
Preferred Public Library Experience.
Education:
Bachelors DegreeExperience:
Work Experience: Minimum one yearCertifications:
Languages:
Category:
Library ServicesRequired Experience:
IC
Employment Type
Part-Time
Key Skills
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