Customer Success Engineer EMEA
Customer Success Engineer EMEA
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Job Description
Why runZero
Fully remote
runZero is a 100 remote company! While we aim to gather annually for kickoffs our team thrives in the flexibility and freedom that remote work provides.
Productmarket fit & customer satisfaction
Our customers love us! We have hundreds of paying customers from midmarket to very large enterprises and thousands of freemium users. Want to learn about how runZero works and how it helps our customers You can listen to this podcast featuring our cofounder HD Moore (creator of Metasploit) hear from our customers or experience it firsthand with our 21day premium free trial.
Great benefits
At runZero we prioritize the wellbeing of our team members. We provide platinumlevel medical vision dental life and shortterm disability coverage for you and your dependents. Additionally we match 4 of 401K contributions offer unlimited PTO and provide equity to all employees.
Culture of collaboration
Our team is diverse representing various backgrounds and perspectives which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers runZero promotes a culture of collaboration. Learn more about life at runZerohere!
The Opportunity
We are are looking for a Customer Success Engineer in the United Kingdom to join our growing team! In this role you will support our Enterprise customer base by understanding their technical needs having strategic conversations leading deployments and continuously nurturing the relationship.
Internally you will work closely with the sales product and support teams to advocate for your customers product needs. As one of the first few members of our Customer Success team you will also help define repeatable processes and work towards growing a scalable customer success operation
What Youll Do
- Develop and maintain longterm relationships with customers through regular interactions and proactive meetings
- Serve as a problem solver and subject matter expert of the runZero platform and network security industry
- Collaborate cross functionally with the sales support and engineering teams to improve internal processes build documentation to support the customer lifecycle and the overall customer experience
- You will maintain a deep understanding of our product lead strategic conversations and share the most relevant features/functionality for your clients specific business needs
- Be an advocate for your customer by managing their feedback product needs/wants and sharing their requests to internal runZero teams
Skills You Have
- Experience in SaaS customer success
- Basic understanding of APIs
- Basic understanding of computer networking and how the internet works
- Curiosity to learn about the security industry
- Ability to build longlasting relationships with senior executives and functional managers acting as a trusted outside resource
- Desire to build your technical skills
Salary Range
runZero values transparency in the hiring process. According to our market data were expecting this role to come in at a salary of about 120K $130k GBP plus stock options. We know that the talent market is always in flux so please let us know if you believe we have advertised this role at the wrong salary band.
For more information on what its like to work at runZero please visit our employee spotlight page!
Benefits
We offer an extensive set of benefits including:
- Top of the line medical dental vision life and disability coverages with runZero paying for 100 of the premium
- A stock option plan consistent with early stage rapidlygrowing startups
- A competitive salary composed of cash and equity compensation
- Unlimited PTO (We encourage everyone to take at least 25 days a year)
- 4 401(k) matching program
Applications
runZero positions are currently restricted to the United States and the United Kingdom. All other International applications will not be considered.
runZero is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity sexual orientation age disability national origin veteran status marital status ancestry nationality or any other basis covered by applicable law.
We encourage underrepresented applicants to apply even if you dont think you fit 100 of the criteria (nobody ever does)!
Employment Type
Full Time
