Senior UX Designer Amazon Delivery Customer Experiences
Senior UX Designer Amazon Delivery Customer Experiences
Posted on :
24-04-2025
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1 Vacancy
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Job Description
Are you interested in helping Amazon elevate the expectations of convenience and confidence when it comes to delivery returns and recommerce in shopping Amazon Deliverys Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to join us in shaping products and services that will enable millions of customers worldwide to control when where and how they receive and manage purchases from Earths largest selection. As a diverse group of design and research professionals this means driving innovation for our customer experiences alongside Amazons everevolving delivery returns and recommerce capabilities and services. We partner with multidisciplinary teams across our organization and Amazon to ensure these innovations are easy reliable seamless and delightful for customers worldwide.
Qualities that will help you succeed:
You are creative curious comfortable working in crossfunctional environments and show a strong bias for action to deliver results.
You will have a consistent track record of developing and launching new ideas and stepchange improvements.
You balance time and business constraints when improving experiences for the customer while pushing toward the vision of the ideal experience for the customer.
You are proactive in driving alignment and navigating debates through effective communication and relationshipbuilding.
Key job responsibilities
As a key driver in designing solutions and upleveling the quality of our customer experiences you will:
Bring forward innovative ideas and solutions and raise the bar on customers experience with delivery
Effectively advocate and design for the customer through objective data such as market analysis customer insights technical constraints/opportunities and business insights
Partner closely with business and development teams to plan and balance immediate changes with longterm scalable solutions
Quickly and thoroughly creating user flows wire frames visual designs and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
Assess and optimize the effectiveness of new and existing features by proactively planning performing and advocating validation techniques like usability testing user research and interpreting analytic data.
Present design work to UX partners crossdisciplinary teams and executive leaders
About the team
The Amazon Deliverys Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration collaboration and connection by bringing their authentic selves to work and respecting everyones unique voices. We love complex problems growing in fastevolving environments taking action and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
8 years of design experience
Have an available online portfolio
Experience defining and maintaining design patterns and UX standards
Experience with best practices for Product and Experience Design (including User Interfaces Information Architecture and Interaction Design)
Experience in endtoend design projects from design strategy through
Knowledge of best practices for information architecture and product design
Experience designing and prototyping with tools such as Figma Photoshop Illustrator HTML or similar
Experience designing customer facing retail products
Experience acquiring user data (e.g. conducting usability studies performing user research) and creating personas and journey maps
Experience presenting to and effectively advising partners within and outside of design
Experience identifying and informing data needs to communicate strategic and tactical recommendations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127100/year in our lowest geographic market up to $211600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Qualities that will help you succeed:
You are creative curious comfortable working in crossfunctional environments and show a strong bias for action to deliver results.
You will have a consistent track record of developing and launching new ideas and stepchange improvements.
You balance time and business constraints when improving experiences for the customer while pushing toward the vision of the ideal experience for the customer.
You are proactive in driving alignment and navigating debates through effective communication and relationshipbuilding.
Key job responsibilities
As a key driver in designing solutions and upleveling the quality of our customer experiences you will:
Bring forward innovative ideas and solutions and raise the bar on customers experience with delivery
Effectively advocate and design for the customer through objective data such as market analysis customer insights technical constraints/opportunities and business insights
Partner closely with business and development teams to plan and balance immediate changes with longterm scalable solutions
Quickly and thoroughly creating user flows wire frames visual designs and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
Assess and optimize the effectiveness of new and existing features by proactively planning performing and advocating validation techniques like usability testing user research and interpreting analytic data.
Present design work to UX partners crossdisciplinary teams and executive leaders
About the team
The Amazon Deliverys Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration collaboration and connection by bringing their authentic selves to work and respecting everyones unique voices. We love complex problems growing in fastevolving environments taking action and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
8 years of design experience
Have an available online portfolio
Experience defining and maintaining design patterns and UX standards
Experience with best practices for Product and Experience Design (including User Interfaces Information Architecture and Interaction Design)
Experience in endtoend design projects from design strategy through
Knowledge of best practices for information architecture and product design
Experience designing and prototyping with tools such as Figma Photoshop Illustrator HTML or similar
Experience designing customer facing retail products
Experience acquiring user data (e.g. conducting usability studies performing user research) and creating personas and journey maps
Experience presenting to and effectively advising partners within and outside of design
Experience identifying and informing data needs to communicate strategic and tactical recommendations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127100/year in our lowest geographic market up to $211600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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