Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Do you have a keen eye for detail Are you passionate about seeking the best outcome for customers Are you empathetic and able to calm people in distress
We have an amazing opportunity for vibrant hardworking individuals to join our team in Caldecotte Milton Keynes providing excellent customer service to an array of customers of wellknown banks and building societies. We pride ourselves on being an efficient knowledgeable and friendly team of individuals from a range of backgrounds with a wealth of experiences. Hourly rate for the role is: 11.44
Now offering an unsociable hours allowance please see benefits below!
- Unsociable hours allowance: An additional 1.50 per hour for any shift or partshift worked between 07:00am 08:00am MonFri / 17:00 20:00 Mon Fri / 08:00am 20:00 Sat and Sun
- Life Insurance x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided onsite where applicable
- MediCash Healthcare Plan
- Pension (Employee 5 Company 3 contributions)
- 26 Days Annual Leave Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay 12 Weeks Full Pay after 26 weeks in employment)
- Paternity Leave 2 Weeks Full Pay After 26 weeks in employment)
- Shared Parental Leave 12 Weeks Full Pay after 26 weeks in employment)
- Bereavement Leave 5 Days Leave at Full Pay)
- Dependent Leave 2 Days at Full Pay)
- Free onsite parking
- Subsidized Canteen
A day in this Customer Service Representative role would see you:
- Answering customer queries
- Managing accounts for customers such as balance transfers setting up direct debits and credit limit alterations
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Investigations into recurring issues
- Working with other internal teams to provide a streamlined experience for customers
The ideal Customer Service Representative would have:
- Customer service experience (face to face or telephone)
- An understanding of credit cards
- Excellent communication and listening and IT skills
- Good level of spoken and written English
- An ability to work as part of a team
- Good telephone manner
- An ability to work under pressure and manage stress
- Customer focused and resultsorientated
If you feel like you could meet the challenge where no day is the same and where optimism and individuality shine through click APPLY today! Wed love to have you on board.
TSYS Managed Services a Global Payments company offer financial solutions in the form of customer service through our outsource contact centers on behalf of Banking and Building Societies in the UK and Europe. We are part of a larger worldwide organization called Global Payments who operate in over 80 countries worldwide offering payment solutions.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
