Engineering Manager - Technology Platform fmd
Engineering Manager - Technology Platform fmd
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Job Description
YOUR MISSION:
As an Engineering Manager in Technology Platform (f/m/d) at Parloa you will guide the evolution of our cloud infrastructure and empower engineering teams to leverage it effectively. Your role combines technical leadership with people management as you build and support a team of cloud infrastructure specialists. You will foster a culture of reliability security and operational excellence while ensuring our infrastructure scales with our business needs.
IN THIS ROLE YOU WILL:
- Build mentor and develop a collaborative infrastructure team that embodies operational excellence
- Lead the strategic vision for our cloud infrastructure focusing on scalability reliability and costefficiency
- Establish infrastructure patterns and golden paths that enable engineering teams to deploy and operate services autonomously
- Partner with engineering leaders to understand their technical requirements and ensure our infrastructure meets their needs
- Implement robust observability monitoring and incident response processes to maintain service reliability
- Coordinate the implementation of security and compliance standards within our infrastructure
- Foster a culture of continuous improvement through automation metrics and knowledge sharing
- Balance strategic infrastructure initiatives with immediate operational needs
WHAT YOU BRING TO THE TABLE:
- Experience managing DevOps SRE or platform engineering teams in a collaborative environment
- Solid technical background in cloud infrastructure (preferably Azure/AWS/GCP) and modern deployment practices
- Knowledge of infrastructureascode (Terraform) containerization (Docker Kubernetes) CI/CD pipelines (GitHub Actions Argo CD) and observability tools (Datadog Prometheus Grafana)
- Experience with networking concepts security configurations and identity management solutions
- Experience implementing securebydesign principles and compliance frameworks
- Excellent communication skills for effective collaboration with technical and nontechnical stakeholders
- Demonstrated success in balancing technical debt with businessdriven feature development
- Ability to attract develop and retain diverse engineering talent
- Experience with incident management and oncall processes
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customerfacing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events game nights and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks social areas fresh fruits cereals and drinks.
Your recruiting process at Parloa:
Recruiter video call Meet your manager Expert interviews Interview with CTO
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voicefirst GenAI platform for contact centers is built on the best AI technology to automate customer service with naturalsounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Manager
Employment Type
Full Time
