AWS Customer Service - Technical Customer Support Associate MP53 AWS Customer Service

The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWSs Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer.

As an MP53 TCS Associate youll help field customer email and phone contacts related to our 3rd party software Marketplace and R53 customers. Youll interface with internal AWS Developers Support Reps and represent Amazon and AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven customerobsessed customer service associates and leadership to drive change and deliver results to our customers. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

Key job responsibilities
Providing prompt efficient detailed customeroriented service to AWS customers.
Working with other customer support teams to ensure a consistent and highquality level of support.
Being a voice and advocate for our customers when something doesnt feel right.
Working with customers to understand how they use AWS services and providing valuable feedback to business and development teams.
Acting as an advocate for our customer reporting and acting on observed areas for improvement.
Actively seeking solutions to customer needs communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience.
Assisting with customer communication during AWS critical launches and support events.
Assuming responsibility for developing detailed knowledge about specific product lines and features.
Making sure internal knowledge reference pages are updated.

This role does require the ability to work weekends and/or evenings and is an hourly position that could require overtime.

A day in the life
Every day is different depending on the customer needs. The main priority will be responding to customer support cases and highseverity escalations.

About the team
At AWS we foster an inclusive culture that celebrates diversity and promotes growth. Our ten employeeled affinity groups span 190 global chapters engaging 40000 employees. We offer innovative benefits and host learning experiences like CORE and AmazeCon conferences. Our 16 Leadership Principles emphasize seeking diverse perspectives and earning trust.

Our team supports new members through knowledge sharing and mentorship. With varied experience levels we focus on individual career development by assigning projects that enhance skills and prepare team members for future challenges. Were committed to creating an environment where everyone can thrive learn and contribute their unique perspectives to drive innovation and success.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Work a flexible schedule/shift/work area including weekends nights and/or holidays
2 years of customer service experience
1 years of technical experience working with computer systems and technology component
General knowledge in one or more technology domain areas (e.g. cloud computing internet network software systems)
Computer literacy with experience using Windows/MS Office (i.e. Outlook Excel

Experience with Amazon Web Services products and features or Cloud Computing technologies
Certifications in Cloud Computing (such as CCP Certificate) Generative AI or Business Development
Associate or Bachelor degree in a technical related field Amazon is committed to a diverse and inclusive workplace.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35800/year in our lowest geographic market up to $65000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.