Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Washington Auto Malls mission is to pair the right person with the right car and to exceed expectations for customer service. This value also applies to our employees. We want to pair the right applicant with the right job and to exceed the expectations of our employees. We value people who are looking to grow in the automotive industry and are committed to providing excellent customer service.
Benefits
- 3 Medical Plans;
- Dental
- Vision
- Life Insurance Policy paid by dealership
- FSA and H.S.A.
- Wellness Program
- 401k with Employer Matching Contribution
- Factory Training
- Bonuses
- Paid Holidays
- Paid Sick Days
- Paid Vacation Days
- Credit Union
- Gym Membership Discount
- Uniforms (Company pays for Weekly cleaning service)
- Saturday Lunch Provided
- Aggressive Pay Plans
- 40 hour work week for salespeople
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Advisor
