Women and Childrens Transitional Housing Program Supervisor

SUMMARY OF POSITION:

This onsite supervisor is responsible for providing daytoday direction to staff clients and volunteers for the Coldwater House Program that is in alignment with the mission Restoring hope and changing lives. As the Supervisor in the residential programs this leader should reflect the core values of Open Door Mission which Faith Family Compassion Community Stewardship.

Position will supervise the onsite staff by training and orienting new hires and performing bimonthly supervision meetings with each staff member escalating performance concerns to the Manager. This position provides oversight to case management for families who are homeless with mental health substance abuse and/or experiencing other comorbid disorders. This position will lead weekly House Meeting oversee and rotate leading Bible Study and Life Skills classes. At times this may include overseeing the children and implementing activities with them while staff lead class.

DUTIES & RESPONSIBILITIES:

Administrative/Supervisorial:
Leads each shift in a respectful manner and according to ODM policies and in alignment with Coldwater House Program goals
Ensure proper staff scheduling filling in as needed or required to ensure 24/7 coverage
Communicates clearly and thoroughly with staff on shift and incoming shift regarding resident and community issues
Responsible to report any staff or resident issues using documentation systems
Responsible to promptly report emergency concerns to appropriate personnel
Responsible to place food orders supply requests and maintenance orders through appropriate departments
Oversee volunteer activities and delegate task when necessary
Provides training to new staff during probationary periods and continual coaching to existing staff
Provides input to Manager for performance reviews corrective actions hiring or separation decisions
Facilitate weekly house meetings and monthly supervision with all staff
May facilitate group prayer devotional etc. within the agency
Facilitate weekly Bible study and Life Skills classes as needed and in rotation
Oversee and facilitate children activities/ministry

Case Management
Lead intake and assessments of incoming clients ensures documentation is accurately completed and filed this will also include maintaining a relationship with community for networking and building network.
Responsible to calculate and collect program fees
Responsible to complete FHLS monthly sheet and submit to Manager
Facilitate groups on substance use and/or behavioral health needs
Ensures completion of room inspections as needed or required of clients for both sites
In collaboration with client identify goals for client while in program
Ensure completion of referrals for clients seeking permanent housing employment social services etc
Responsible for all aspects of client projects and outings or delegate and supervise appropriately as needed
Provide encouragement to residents that is in accordance with the direction established by the Program Manager and the values of Open Door Mission
Provide direct client care with children on an asneeded basis which may include but not limited to clients struggling with physical spiritual emotional or mental illness and other conditions that contribute to their homelessness
Utilize designated software to enter resident information and case notes
Communicate and reinforce program guidelines to residents and staff

COMPETENCIES

• Ministryminded Christian with a commitment to and a passion for Changing Lives and Restoring Hope

Progressive and current experience with case management in trauma services or residential program

• Valid New York state drivers license with driving record acceptable to insurance carrier

EDUCATION OR EXPERIENCE:

College degree or Certification related to behavioral health industry (addiction mental health trauma) with a minimum of 2 years directly related experience.

This job description in no way implies that these are the only duties to be performed by this employee. Employee is required to follow any other instructions and perform any other duties requested by their manager/supervisor. I understand that employment is always atwill.