Content Design Senior Associate

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate inBanking Paymentsyou will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles you will plan create and structure product content within a user experience design framework. While collaborating with crossfunctional teams to ensure narrative consistency your influence will extend to product design architecture and functionality.

As a member of our Banking Payments team youll develop and refine features for our online banking and mobile apps products that are used by millions of Chase customers every day. Youll partner with product design research and technology to build humancentered experiences that educate and inspire our consumer banking customers.

Job responsibilities

• Develop and implement content strategies for products and features ensuring align with user experience principles and business objectives
• Collaborate with crossfunctional teams to create engaging userfriendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structureincorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear concise and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metricsmaking datadriven recommendations for optimization and enhancement of user experiences
• Develop content help shape design strategy and advocate for the customer in partnership with Experience Design Research Product Management and Engineers
• Participate in customer research to understand customer needs and behaviors validate customer problems and refine customercentric solutions
• Fulfill project requirements including business goals customer goals controls deadlines and quality
• Guide content through content governance and approvals process and prepare content components for consumption by dev and localization teams
• Present work articulating the strategy and impact of content decisions to design leadership
• Use and actively contribute to content systems (standards voice and tone messaging and accessibility libraries)

Required qualifications capabilities and skills

• 3 years of experience in content design or equivalent expertise in editing and writing with a focus on digital products and platforms
• Experience in creating content architectures storytelling and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create userfriendly content
• Experience with iterative design techniques incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings
• Skills and experience collaborating within design teams (Product Designers UX Researchers and other Content Designers)
• Thorough knowledge of English language grammar spelling punctuation and usage
• Can selfdirect in planning and structuring the work managing multiple priorities and executing on expected levels of quality
• Portfolio or work samples that demonstrate your skills as a content designer
• Excellent verbal and written communication skills

Preferred qualifications capabilities and skills

• Strong portfolio or work samples showing successfully implemented projects that focus on creating unified humancentered experiences
• Experience working crossfunctionally with Product Managers and Software Engineers
• Comfortable and confident when presenting work to crossfunctional directors
• Experience designing for finance or banking customers; familiarity with financial terminology
• Familiarity with collaborative UX tools such as Figma