Customer Care Specialist I

The Customer Care Specialist provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers and maintains accurate customer data throughout the entire order process.

PRIMARY OBJECTIVES AND RESPONSIBILITIES

• Provides comprehensive corporate contact with customers by utilizing an indepth product and company knowledge and customer familiarity to answer large amounts of incoming calls acquire customer orders and route orders to the appropriate service site.
• Maintains comprehensible records of all customer interactions in call center databases.
• Maintains accurate customer data by updating system information.
• Identify customers needs clarify information research issues and provide accurate satisfactory answers to customer queries and concerns. Follows call center scripts when handling different topics.
• Resolves product or service problems by utilizing developed procedures to clarify the customers complaint; determine the cause of the problem; guiding customer through troubleshooting select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
• General knowledge of all product and service lines offered and follows established processes to route requests to appropriate support specialist.
• Attracts new potential and increased activity from existing customers by identifying opportunities to cross sell additional products and services and presenting product opportunities to customers and routing service leads to Inside Sales specialists for follow up.

Schedule

12AM 9AM Saturday Wednesday (Thursday/Friday are the days off during the week).

Qualifications

• High School Diploma or 2 years of equivalent experience required.
• Previous experience in a highvolume call center is preferred.
• Available to work weekends and holidays as needed.
• Ability to multi task set priorities and manage time effectively is preferred
• Proventrackrecord of new business generationresultinginincreasedrevenue.
• Healthcareindustryknowledgepreferred.

Knowledge Skills and Abilities

• Strong Communication Skills: Strong phone and verbal communication skills along with active listening.
• Business Savvy: Easily identifies reasons for problems and can find effective solutions. Has selfcontrol patience and ability to make decisions under pressure.
• Product Knowledge: Solid knowledge of all products and solutions sold in their market including competitive products; applies independent judgment to recommend products for a given customers situation
• Organization Skills: Practiced documentation skills and detailed oriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities objectives and customer obligations in afastpacedandeverchangingenvironment. Applies time management skills critical to success.
• Relationship Building and Influence Builds strong relationships with customers through frequent phone contact and strong product knowledge and advice Uses customeroriented telephone etiquette to gather information. Greets callers establishes rapport and projects a professional tone.
• Strategic Vision: Understands companys vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may lead team members to accomplish objective
• Computer skills: Entire MS Suite Customer Relationship Management Software order management systems

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a stepbystep account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race color religion gender identity sex sexual orientation national origin age physical or mental disability genetic information marital status status as a veteran military service or any other characteristic protected by applicable federal state or local civil rights addition Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agilitis investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements. If vaccination is required Agiliti will provide specific directions and cover the expense at a participating clinic. Please note this includes the COVID19 vaccination.

Agiliti offers a robust suite of benefits for regular fulltime nonunion employees including: health insurance options for Medical Dental & Vision plans Short and LongTerm Disability plans Flexible Spending Accounts Health Savings Accounts Life Insurance Options Paid Time Off 401K Saving Plan with employer match Employee Discounts Tuition Reimbursement Daily Pay program Employee Assistance Program and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

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