Technical Support Engineer - On Site - Newark DE

This is an onsite role will need to be located within commuting distance of our Newark DE site.

What you will accomplish together with us:

• You must possess an excellent level of product knowledge and serve as liaison between the US organization and engineering staff.

• You will take ownership of technical software issues and work with our Internal product groups to resolve more advanced issues when necessary.

• In this role you will resolve and escalate field issues without the need for management intervention.

• In the event of an issue you will document troubleshooting and problem resolution steps.

• You will log service issues in our CRM system.

• Your tasks will include assisting with software upgrades and enhancements in the field.

• You will manage new software releases and system configuration details.

• You will effectively coordinate and deliver training for field engineers to enable successful installations preventative maintenance and troubleshooting break fix repairs.

• One of your duties will be to maintain a healthy relationship with manufacturing engineering and project teams feeding back ideas for product improvement.

What Will Convince Us:

• Bachelors degree in biotechnology engineering or IT discipline or you possess 10 years of experience in supporting automation in a laboratory or production environment.

• You have 5 years professional experience with at least three of these five areas:

  • Supporting softwarecontrolled automation equipment.

  • Experience with databases such as Sybase Oracle SQLSERVER or MS Access

  • Experience with software languages such as visual basic.

  • Knowledge of OPC data suite

  • Experience with complex fault finding.

• Willingness to travel to meet business needs and at short notice.

• Located within commuting distance of Newark DE.

• Proficient with Microsoft Office programs.

• Proficient with Windows OS skills.

• Proficient with PC networking TCP/IP.

• Proficient with PC architecture.

We Value

• Selfmotivated conscientious and reliable.

• Strong communication skills. Able to communicate with a wide range of users with different technical abilities. Able to communicate professionally with customers and senior management.

• Able to work effectively under pressure.

• Effective time management skills.

• Able to prioritize workload and customer demands.

• Strong team player who works well with others.

• Identification with our core values: Sustainability Openness Enjoyment

What We Offer

As a growing global life science company with our stock listed on the German DAX and TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs internal seminar offerings
Worklife Balance: Paid vacation sick time corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding including a virtual online platform
Welcoming Culture: Mutual support team spirit and international collaboration; communities on numerous topics such as Coaching Agile Working and a Businesswomens Network
Health & Well Being: Wide selection of health and wellbeing support such as a variety of medical plans to choose from dental vision EAP and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA FSA (dependent care & healthcare spending) Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance AD&D EAP Family Planning & Womens Health Health Advocate
Additional/Optional: Supplemental Life Insurance (employee spouse & dependents) Legal Services LTD & STD Critical Illness Insurance Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status or disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by email at

EVerify Participation Info

EVerify Workers Rights

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race color religion gender sexual orientation gender identity national origin age protected veteran status or disability status.

All employment decisions are based on valid jobrelated requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1 ext 8330 or via email at

About Sartorius

Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into realworld medicine faster so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.