GLIDE is a nationally recognized center for social justice dedicated to fighting systemic injustices creating pathways out of poverty and crisis and transforming its integrated comprehensive services advocacy initiatives and inclusive community GLIDE empowers individuals families and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of societys most pressing issues including poverty housing and homelessness and racial and social justice. GLIDEs mission is to create a radically inclusive just and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
SUMMARY
The TransitionalAged Youth (TAY) Health and Wellness Center Director will have the exciting opportunity to shape and lead a brandnew program at GLIDE. As the director of the TAY Health and Wellness Center (TAY HWC) you will be instrumental in developing and implementing outreach engagement and supportive services for transitionalaged youth (ages 1827 in San Francisco. This 24/7 dropin center located at 888 Post Street will serve as a crucial resource for young people seeking a safe welcoming space to access basic needs and comprehensive services aimed at longterm stability health and economic independence.
In this pioneering role you will provide visionary leadership to a dedicated team overseeing daytoday program operations and ensuring that the center meets its mission to empower TAY. Your focus will be on building a strong foundation for the program from establishing core priorities to developing strategies for outreach service delivery and resource integration.
Youll be responsible for ensuring compliance with all funding requirements and managing relationships with external partners including city departments and funders. You will also collaborate across GLIDEs internal teams driving innovation and supporting crossdepartmental solutions to enhance service delivery for TAY. As a member of the Senior Leadership Team youll have the opportunity to make a lasting impact and help define the future of this vital program.
Please note this role is expected to start in June 2025 as we finalize the construction of the center.
The Center Director must be able to periodically work nontraditional hours (early evenings holidays and weekends).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee the administrative requirements of the TAY HWC maintaining required and necessary certifications and training meeting contracts/funding deliverables monitoring budget performance and contract spend down monitoring data quality supervising staff preparing GLIDE for funder audits and providing effective and responsive direct services for the community.
Responsible for the programmatic development and daily operations of the TAY HWC which includes program planning and implementation service access and quality of care. Maintaining adequate staffing coverage to provide services safely and proficiently at the TAY HWC 24/7 as scheduled.
Collaborate with the Chief Program Officer and other Program Leadership to identify develop and implement processes and best practices that support the integration and coordination of TAY service provision interdepartmentally for the community.
Develop and maintain uptodate Standards of Operations Policy and Procedures for the TAY HWC to guide general daily operations crisis intervention emergency response resource allocation and distribution and administrative processes for service delivery and partnership development.
Responsible for regular review and audit of client case files (electronic and/or hardcopy). Collaborate with CRED to evaluate program efforts including client satisfaction utilization outcomes and impact. Oversee and/or directly conduct appropriate quality assurance activities relating to data entry resource disbursement contractual requirements staff productivity and adherence to internal policies and procedures.
Develop and nurture City and communitybased partnerships that support TAY HWCs continuum of services (e.g. referral systems coordinated services satellite service provision collaborations hosting partners etc. and track progress and outcomes.
Collaborate with Fund Development to prospect new funding opportunities and/or inkind donation partners engage in associated fundraising activities such as visits and tours and support the development of project proposals for submission to private and government entities.
Collaborate with Compliance and Impact to maintain complaint records (e.g. data files SOPs licensing certifications etc. to meet funder contractual and grant obligations and collaborate on using program data to manage program and staff performance monitor contract deliverables and assess ongoing opportunities for program improvement and growth.
Collaborate with the Senior Director to provide and/or secure clinical support and consultation resources to staff in an individual format coordinated team case conferencing training etc. to support highquality integrated family case management including adherence to social work standards and ethics.
Serve as the TAY HWCs point of contact for the Citys Good Neighbor policy and procedures including responding immediately to neighbor inquiries regarding occurrences/incidents at/near the site and attending regular and adhoc community meetings concerning the sites safety.
Lead and/or attend internal meetings such as staff supervision team meetings and program management meetings. Represent GLIDE in community meetings such as contract monitoring meetings and project meetings and participate in professional development opportunities.
Work collaboratively with a multidisciplinary program management team to deliver comprehensive integrated and cohesive services for clients using harm reduction and culturally responsive approaches.
MINIMUM QUALIFICATIONS
Ability to project manage complex initiatives involving multiple stakeholders.
Strong analytical and project management skills.
High proficiency in business and technical writing to support the development of program documentation manuals policies and procedures.
Experience working with TAY and/or in shelters dropin/crisis centers (managing overnight operations is a plus).
Experience managing leading and supervising midsized teams.
Ability to prioritize tasks balance multiple assignments meet deadlines and thrive in a complex environment with multiple priorities.
Ability to provide leadership and direction in the development and implementation of innovative and comprehensive programming.
Ability to understand adhere to and apply basic ethics values and principles of social work especially case management regulatory practices.
Ability to model teach and coach staff on a culturally responsive traumainformed and compassionate approach to client services.
Ability to handle a variety of constituencies; a team player who can interrelate and operate effectively with peers and other associates within a collegial yet demanding work environment.
Strong conflict resolution skills with the ability to respond to challenging clients in a skilled manner and deescalate volatile situations quickly and safely.
Job may require traveling within the community to other venues.
Commitment to the mission values and philosophy of GLIDE.
EXPERIENCE & EDUCATION
Bachelors degree in social work or related field plus 5 years of program management and administration experience (preferably in a communitybased social services agency).
5 years of experience working directly with atrisk and highneed individuals from disenfranchised communities including outreach case management and counseling.
Clinical licensing a plus (LCSW LMFT AMFT or SUD certification).
Must be able to obtain First Aid/CPR certification within 3 months of employment.
Must be able to obtain Crisis Intervention/Deescalation certification within 3 months of employment.
Knowledge of current theories and best practices relating to social work (e.g. harm reduction stages of change and traumainformed care).
$120000 $140000 a year
At GLIDE we ensure competitive and fair compensation by utilizing data from seven comprehensive pay surveys including Gallagher and analyzing over 450 nonprofits in our sector. Our pay structure considers location organization type and market trends to attract and retain top talent.
GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color differently abled people and LGBT persons are strongly encouraged to apply.
GLIDE participates in the federal EVerify program to confirm the employment eligibility of newly hired employees. EVerify is a webbased system that helps employers verify work authorization in the United States. For more information please visit .
Work Environment:
GLIDEs buildings are in the Tenderloin maintains an open door policy for the community and its clients who frequently enter and leave the building.
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