Fraud Analyst
Fraud Analyst
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1 Vacancy
Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Do you have a keen eye for detail Are you passionate about seeking the best outcome for customers Are you empathetic and able to calm people in distress We are currently hiring for a number of roles. We are seeking pragmatic enthusiastic determined Fraud Analysts to join our dynamic team based at a contact center in Caldecotte Milton Keynes. This role will see the right candidate utilising state of the art fraud detection systems to harvest information analyzing customer accounts for signs of fraud and obtaining information to reach the appropriate outcome.
All training for this role is provided onsite we just need individuals with a strong understanding of customer services with a cando attitude and a willingness to learn.
Now offering an unsociable hours allowance please see benefits below!
- Unsociable hours allowance: An additional 1.50 per hour for any shift or partshift worked between 07:00am 08:00am MonFri / 17:00 20:00 Mon Fri / 08:00am 20:00 Sat and Sun
- Life Insurance x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided onsite where applicable
- MediCash Healthcare Plan
- Pension (Employee 5 Company 3 contributions)
- 26 Days Annual Leave Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay 12 Weeks Full Pay after 26 weeks in employment)
- Paternity Leave 2 Weeks Full Pay After 26 weeks in employment)
- Shared Parental Leave 12 Weeks Full Pay after 26 weeks in employment)
- Bereavement Leave 5 Days Leave at Full Pay)
- Dependent Leave 2 Days at Full Pay)
- Free onsite parking
- Subsidized Canteen
RESPONSIBILITIES IN THIS ROLE:
- Completing both inbound and outbound calls
- Providing excellent customer services at all times building and maintaining professional relationships with customers and merchants
- Generating and assisting with completion of reports
- Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
- Organising replacement credit cards for customers
- Logging and processing complaints
- Noticing and reporting trends and common pitfalls
- Providing expert advice and support to other internal teams providing a streamlined experience for customers
THE RIGHT CANDIDATE WILL HAVE:
- Customer service experience (face to face or telephone)
- Good IT literacy
- Experience working in a fastpaced environment
- Good data analysis skills
- Excellent problemsolving skills
- Organisational skills
- Experience with critical and detailed work
- Excellent communication skills both verbal and written
- The ability to work as part of a team and independently
So if you enjoy problemsolving have a sharp eye for spotting anomalies are resilient and motivated and enjoy putting customers first clickAPPLYnow to become our next Fraud Analyst. Wed love to meet you!
TSYS Managed Services (TMS) offer financial solutions in the form of customer service through our outsource contact centres on behalf of Banks and Building Societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
IC
Employment Type
Full-Time
