Senior Program Delivery Manager
Senior Program Delivery Manager
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Job Description
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloudnative automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cuttingedge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.
Job Description
The Senior Program Manager oversees the planning implementation and reporting on assignedOEM programs in accordance with the mission and goals of the organization. Along with developing newprograms to support the strategic direction of the organization the Senior Program Manager will be responsiblefor planning resource allocation project deliverables and provide executive management project reportsrelative to the OEM Program.
Key Responsibilities
Application & Customer Support:
- Ensure that OEM programs meet or exceed goals in areas including customer satisfaction compliancequality and team member performance.
- Implementing and managing changes and interventions to ensure project goals are achieved.
- Facilitate communication between Tekion and OEM and internal teams.
- Identify opportunities to improve Tekion solutions using inputs from OEM.
- Producing accurate and timely reporting of program status throughout its life cycle.
- Analyzing program risks.
- Product related responsibilities around OEM Program integrations and design.
DRP or Partner Integration:
- Identify engage and develop relationships with major key stakeholders at OEM and vendor partnerlevels.
- Identify scope timeline and necessary stakeholders for OEM and Vendor integrations.
- Create integration timeline in alignment with OEM as well as product/engineering teams to meetagreed upon delivery dates.
- Drive integrations together with OEM partner identify fastest path to success and develop strategiesto avoid and overcome blockers.
- Introduce and present Tekion products and services at all OEM and vendor partner levels.
- As required understand integration needs with vendor partners and drive those integrations together with Product/Engineering team to completion.
- Train field team on how to use/test integrations.
- Become an expert on DMS integrations on both the OEM side as well as the vendor partner side.
- Represent Tekion at conferences and trade shows as required.
- Work with OEMs dealers and vendor partners to identify use cases integration requirements business cases and enduser experiences.
- Oversee and own the entire integrations process endtoend.
- Establish trusting communication with our commercial product and engineering teams.
- Succinct communication with your customers for example when speaking with CIOs/CTOs.
Skills and Experience
- 7 years project/program management experience
- Define product requirements prioritization and drive ongoing collaboration with our worldclass
- product and engineering teams
- Sales mindedness and/or experience considered plus.
- High level of interpersonal communication skills including.
- Responsible organized creative and excellent attention to detail.
- Must be proficient in Software Products such as Word Excel SharePoint Confluence and PowerPoint
- Strong business ethic
- High energy selfstarter with the ability to exceed in team and independent environments.
Preferred Skills
- Experience working in the automotive retail industry
- Experience working at or with OEMs
- Experience with Dealer Management Systems (DMS)
- Experience with Product Management / Integrations
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.
For more information on our privacy practices please refer to our Applicant Privacy Notice here.
Required Experience:
Manager
Employment Type
Full Time
