SE-Service Center Manager-Raleigh
SE-Service Center Manager-Raleigh
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Job Description
POSITION SUMMARY
Provide business managerial and technical direction to the Service Center. When local Operation Supervisors are not part of management structure provides general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.
RESPONSIBILITIES
- Responsible for the sales profit and quality of the area operation.
- Review and sign contracts consistent with Limits of Authority.
- Work with the Region Director Regional Sales Manager and Marketing Services to promote new business.
- Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
- Hold periodic regular management committee meetings to promote effective communication and review business progress.
- Work with staff to develop weekly invoicing and monthly Status Reports.
- Review and audit field jobs.
- Responsible for the general supervision safety and technical training of Field Engineers and Technicians.
- Perform employee performance reviews and recommend appropriate salary changes.
- Coordinate technical training for field personnel and assist with career development.
- Review and recommend field technical procedures and procedure changes.
- Interview job applicants.
- Develop and review proposals and review reports of field engineers.
Supervisory Responsibilities
1 Operations Supervisor and/or Supervising Engineer
QUALIFICATIONS
- Same or similar work experience in the Industrial Service Industry.
- Requires a high degree of communication supervisory organizational and good management skills.
- Communicate effectively writing and verbally with clients peers subordinates and management.
- Strong computer skills including editing formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computercontrolled test equipment.
- Willing to do some overnight travel to cover field region and attend company meetings.
- Regularly required to sit stand walk use hands and fingers talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Valid Drivers License.
EDUCATION/EXPEIENCE
- HS Diploma
- Valid Drivers License required.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS:Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
Competencies
To perform the job successfully an individual should demonstrate the following competencies:
- Action Oriented Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
- Building Effective Teams Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team.
- Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
- Drive for Results Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.
- Directing Others Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a wellplanned and organized manner; maintains twoway dialogue with subordinates on work and results.
- Organizing Can marshal resources (people funding material support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
At Vertiv we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5.0 billion in revenue a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- HighPerformance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a CustomerFirst Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to lifechanging medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $6.9 billion in revenue a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience:
Manager
Employment Type
Full-Time
