Clinical Engineering Customer Advocate - Atrium Health Remote FT Days
Clinical Engineering Customer Advocate - Atrium Health Remote FT Days
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
You must live in one of the following states to be considered for this remote opportunity: AL CO FL GA ID KS KY ME MI NC SC VA VT
PRIMARY PURPOSE
Provides systemwide HTM logistical support for customer requests procurement of parts and services invoice management and clerical support/data entry as required.
Major Responsibilities
- You must live in one of the following states to be considered for this remote opportunity: AL CO FL GA ID KS KY ME MI NC SC VA VT
- Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone. Includes monitoring and recording internal resource availability call escalation and vendor management/scheduling.
- Processes HTM purchase requisitions of goods services and contract pools into purchase orders per departmental workflow including obtaining proper levels of approval authority.
- As needed trains frontline team members suggests alternative sourcing provides requestor updates to order status and escalates coordinates with A/P to vet new vendors ensures HTM compliance with preferred supplier vendor policies and manages updates to purchase orders.
- Ensures all invoices are entered into AP system. Reconciles invoice (or contracted service reports) PO line items and receipts prior to coding and authorizing payments.
- Documents and escalates variances with internal resources and vendors per department procedures.
- Provides SharePoint and CMMS data entry and updates under direction of an HTM leader.
- Compiles reports.
- Coordinates meeting planning and event logistics. Other duties as assigned.
MINIMUM JOB REQUIREMENTS
Education
High School or GED
Certification / Registration / License
n/a
Work Experience
Five or more years experience working within a healthcare office environment
Knowledge / Skills / Abilities
Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters. Ability to enter and retrieve data from selected software packages such as CMMS work order systems SharePoint sites and libraries and invoicing applications as required for daily work activities. Effective use of Outlook excel and other business software. Demonstrates accuracy thoroughness and orderliness in performing job duties. Ability to work independently and as part of a team. Excellent customer service and communication skills. Ability to prioritize multiple simultaneous work requests. Strong interpersonal organizational and customer service skills. Ability to maintain a calm professional demeanor under pressure.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other jobrelated instructions and perform any other jobrelated duties requested by their leaders.
Employment Type
Full-Time
