Shopify Technical Administrator

Our Company

AliMed is a leading medical products manufacturer and distributor with a vast portfolio of highquality offerings designed to improve patient outcomes and experiences spanning hospital to home. We remain committed to serving the needs of both patients and providers in the acute rehab and postacute care communities by continuing to build on our strong foundation of innovation responsiveness and exceptional customer service that starts with our team of dedicated and talented employees.

As a part of the healthcare industry for over 50 years AliMed is proud to continue to be able to make a difference through our people processes and products. If you would like to be a part of our community and thrive in an environment where you can create implement and drive results we want to hear from you! We are actively seeking a Shopify Technical Administrator to join our team. This position can be either remote or hybrid.

Essential Duties and Responsibilities:

This role is responsible for managing the daytoday operations of the AliMed Shopify store ensuring smooth functionality and acting as the internal point of contact for Shopifyrelated issues and improvements. This is a technical role.

• Act as a Shopify Organization Administrator and manage all aspects of the AliMed Shopify store including product listings customer facing taxonomy promotions and UX enhancements.
• Work closely with the thirdparty service provider and/or Shopify to troubleshoot issues and implement site improvements.
• Ensure product data accuracy and build/optimize product pages and landing pages for search conversion and syndication.
• Adhere to Security and compliance requirements to meet AliMed security policies.
• Monitor Shopify site speed checkout experience overall usability and performance.
• Monitor Shopify integrations with ERP PIM DAM Third Party Shopify Apps (Nosto Klaviyo Klevu) and work with internal and external resources to troubleshoot any issues.
• Ensure the Customer Experience (CE) Chat module is properly integrated into the Shopify website work with Customer Care on any issues with Chat Performance and escalate as needed.
• Act as a Subject Matter Expert (SME) and provide basic Shopify training and support for internal teams as needed.
• Own Department SOPs documentation and library maintenance.
• Stay up to date with ecommerce trends and best practices to ensure maximum sales potential.
• Lead the Shopify release schedule and testing phases while adhering to AliMeds change management policies.
• Manage Shopify application setup and maintenance to meet uptime requirements and exceed customer expectations.
• Track key ecommerce KPIs (conversion rates bounce rates cart abandonment) and work with internal teams to improve performance.
• Collaborate with AliMeds ERP system marketing and business teams to optimize landing pages promotions and integrations

Competencies and Skills:

• 35 years experience in Shopify ecommerce operations preferably with Shopify Plus.
• Familiar with PIM and DAM technology (Salsify and Acquia a plus).
• Handson experience managing Shopify stores (product management collections navigation settings checkout etc..
• Understanding of Shopify Liquid templating themes HTML CSS apps integrations and Shopify extensions.
• Knowledge of ecommerce best practices including UX Search personalization and SEO/SEM for ecommerce.
• Ability to coordinate with external Application Services/developers and troubleshoot platform issues.
• Experience with analytics tools (Google Analytics Shopify Analytics) to track performance.

Education and/or Work Experience Requirements:

• Bachelors degree or equivalent; Shopify Certification preferred.
• Ability to adapt quickly to shifting priorities and timelines.
• Experience with Release Management Business Process Improvement and Organizational readiness.
• Proficient in using Microsoft Office Suite Teams & SharePoint.
• Ability to communicate complex ideas both orally and in writing.
• Promote culture consistent with company values and professional standards.

Physical Requirements:

• Ability to perform essential job functions consistently safely and successfully with federal state and local standards including meeting qualitative and/or quantitative standards.
• Ability to maintain regular punctual attendance.
• Must be able to lift and carry up to >10 lbs.
• Must be able to talk listen and speak clearly.

We are eligible to hire remote workers in the following states: Arizona California Connecticut Florida Georgia Illinois Massachusetts New Jersey New York Ohio Pennsylvania Rhode Island Texas Virginia and Wisconsin.

AliMed is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment and/or promotion without regard to race (including natural or protective hairstyles) color religion sex sexual orientation gender identity or expression national origin disability military/veteran status age or any other federally protected class.

Required Experience:

Unclear Seniority