Business Analyst
Business Analyst
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1 Vacancy
Job Description
Business Analyst
Remote
Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial Individual Exchange Medicare and Medicaid health plans.
The Business Units which comprise Mosaic Health are multipayer and serve nearly one million consumers across 19 states providing them with access to high quality primary care integrated care teams personalized navigation expanded digital access and specialized services for higherneed populations. Through Mosaic Health health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees including valuebased primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals health and wellbeing while helping care providers deliver higher quality care. For more information please visit or follow Mosaic Health on LinkedIn.
The Business Analyst will represent the apree Health Business Unit and is responsible for analyzing business needs gathering requirements and driving the successful implementation of Systems of Engagement including Salesforce and other business applications. Reporting to the Manager Systems of Engagement/Business Analysts this role bridges the gap between business stakeholders and technical teams ensuring that system solutions align with business objectives optimize workflows and enhance user experience.
The Business Analyst will work closely with crossfunctional teams to define requirements create process models oversee system enhancements and support the adoption of CRM automation and engagement platforms.
Responsibilities
- Collaborate with business users IT teams and stakeholders to gather document and analyze business and functional requirements for Salesforce and other engagement systems.
- Develop process models user stories wireframes and workflow diagrams to support system design and improvements.
- Act as a liaison between business units and technical teams ensuring clear communication of project goals and expectations.
- Assist in the design configuration and optimization of Salesforce ensuring it meets business needs.
- Work with development teams to support system enhancements integrations and automation
- Lead User Acceptance Testing (UAT) developing test cases and validating system functionality before deployment.
- Provide training documentation and enduser support for engagement platforms driving adoption and best practices.
- Support data migration cleansing and transformation efforts for system implementations and
- Identify opportunities for automation and process optimization improving system efficiencies and reducing manual efforts.
- Monitor system performance track key metrics and generate reports to provide insights on system usage and effectiveness.
- Ensure compliance with security policies data privacy regulations (HIPAA GDPR) and governance best practices.
- Stay up to date with Salesforce capabilities engagement platform trends and industry best practices to recommend improvements.
- Demonstrate excellent guest service to internal team members and patients.
- Perform other related duties as assigned.
Qualifications
- Bachelors degree in Business Administration Information Systems Computer Science or a related field
- 3 years of experience as a Business Analyst preferably working with Salesforce or other CRM/engagement platforms
- Strong understanding of business process modeling workflow automation and data structures
- Experience with Salesforce configuration reporting dashboards and automation (Flow Process Builder etc.
- Familiarity with Salesforce integrations APIs and thirdparty tools (e.g. MuleSoft Marketing Cloud Service Cloud)
- Experience working in Agile project management environments
- Proficiency in JIRA Confluence or other project management tools
- Strong analytical and problemsolving skills with the ability to translate business needs into technical solutions
- Salesforce certifications preferred: Salesforce Administrator Business Analyst or equivalent
- Ability to work independently in a fastpaced crossfunctional environment
- A commitment to providing excellent service to internal team members and patients
- High level of professionalism and integrity in all interactions
- Ability to work independently in a fastpaced crossfunctional environment
Physical Demands
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists hands and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.
Equal Employment Opportunity
Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws.
If you require an accommodation for the application or interview process please let us know and we will work with you to meet your needs. Please contact for assistance.
Required Experience:
IC
Employment Type
Full-Time
