Support Safety Enablement Coordinator Intern
Support Safety Enablement Coordinator Intern
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Job Description
Enablement Coordinator Intern
About Passes:
Passes is a leading platform dedicated to empowering creators and fostering meaningful connections with their audiences. We are committed to providing innovative solutions that help creators grow and thrive in the digital landscape. Join us and be a part of a team that is shaping the future of the creator economy.
Position Overview:
We are looking for an enthusiastic and highly organized Enablement Coordinator Intern to join the Support & Safety team. This internship offers an excellent opportunity for an MBA student eager to gain handson experience in learning and development training and process documentation with the potential to transition into a fulltime role. The ideal candidate will have 12 years of experience in enablement or L&D with a strong ability to write clear concise technical documentation and assist with our trust & safety and customer support training initiatives.
Key Responsibilities:
- Training & Enablement Support: Assist the enablement team in creating organizing and delivering training programs for internal stakeholders.
- Process Documentation: Help document and publish technical processes workflows and procedures across different L&D channels such as our help center and internal knowledge base
- Creating L&D Materials: Collaborate with the team to develop training materials such as presentations manuals and guides.
- Training Logistics: Assist in scheduling coordinating and organizing training sessions both inperson and virtual.
- Employee Onboarding Support: Help streamline onboarding programs ensuring new hires receive the necessary training and resources to succeed in their roles.
- Tracking & Reporting: Support the tracking of employee training progress including gathering feedback to continuously improve enablement programs.
- CrossFunctional Collaboration: Work with crossfunctional teams which may include Product Development or Creator Success to identify enablement needs and ensure alignment on training goals and outcomes.
- Continuous Improvement: Contribute ideas to enhance the overall enablement process and training materials.
Qualifications:
- Currently pursuing an MBA or BBA with a keen interest in learning & development or organizational enablement.
- 12 years of experience in learning & development enablement or a similar role with exposure to training and process documentation.
- Strong writing skills with the ability to document technical processes and procedures in a simple and accessible format.
- Ability to translate technical information into clear easytounderstand content.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Detailoriented proactive and able to work independently and collaboratively within a team environment.
- Excellent verbal and written communication skills.
- Passion for the creator economy and supporting the success of creators.
- Familiarity with training platforms or Learning Management Systems (LMS) is a plus.
- Familiarity with adult learning principles and methods is a plus.
Benefits:
- Paid internship hours (fulltime or parttime).
- Handson exposure to project management in a fastpaced professional environment.
- Mentorship from experienced leaders and project managers.
- Opportunity to develop valuable skills in the enablement/program management field.
- Flexible work hours and potential for future career opportunities with the company.
Why Join Us:
At Passes youll be part of a dynamic and ambitious team revolutionizing the creator economy. We offer competitive compensation benefits and a vibrant company culture. If youre ready to take on a critical support role in a highenergy startup wed love to hear from you!
Passes is an equal opportunity employerwe celebrate diversity and are committed to creating an inclusive workplace for all.
Required Experience:
IC
Employment Type
Intern
