Relationship Manager
Relationship Manager
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Job Description
Job Location: Calgary HQ or Milton ON
Job Type: Fulltime Permanent
Internal Job Title: Relationship Manager
Reports To: Team Lead Account Management
Job Requirement(s): Travel throughout Canada and USA 3 weeks per quarter
No. of Openings: 1
The Role:
The Relationship Manager is tasked with building and maintaining all aspects of the relationship with our larger groups and key accounts. This dynamic role will liaise with all management levels of our most valued clients and develop strategies internally to ensure a strong and continuous partnership. Knowing the pulse of the client is at the forefront of all activities and it can provide decision insight to PBS management bymaintaining an always current view of operations.
As the key account client is moved through the DMS Sale Install Follow up process the Relationship Manager (RM) is involved initially at an overview level. As the client moves to standard PBS lines of communication and interaction the RM more fully engages. This transfer from project management to relationship management including the central issues list provides ongoing oversight and ensures a successful longterm implementation.
Job Responsibilities:
- Manage all aspects of translation requests from initial assessment to final delivery
- Work with crossfunctional teams within Development and provide translation services as required
- Provide translation support on key customerfacing documentation
- Educate Internal and External Customers on the release process
- Maintain release management schedule for Software Mobile Apps and Web Services
- Maintain documentation of all processes and communicate all changes in release notes
- Build and maintain productive meaningful relationships with customers
- Ensure tickets and projects are correctly updated and closed
- Escalate critical issues to management or development silos in a timely fashion
- Provide release coordination and communication during and after deployment
Qualifications:
- Excellent verbal and written communication skills in French (Quebecois) and English
- Flexible fast learner who thrives in a constantly changing work environment
- Strong knowledge of Microsoft Office Suite
- Effective analytical and problemsolving skills
- Ability to be selfmotivated
- Strong time management organization multitasking and prioritization skills
- Willingness to commitment to an ongoing system of education and crosstraining
- Automotive Dealership experience is an asset
To qualify for this role you must:
- Have been in your current role for at least 6 months
- Have no PIP (Performance Improvement Plan)
Please apply online through the Careers tab in your Dayforce account. Then send an email to: with the title of the role you are applying for in the Subject line and CC your current supervisor.
Other details
- Job FamilyPBS Strategic Relations
- Pay TypeSalary
- Travel RequiredYes
- Travel 25
- Telecommute 0
- Required EducationHigh School
Required Experience:
Manager
Employment Type
Full-Time
