Help Desk Technician
Help Desk Technician
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Job Description
Overview
ABOUT THE COMPANY:
At TripleS Steel we live and work by our core values. Since our inception over 50 years ago we have followed three basic principles that are the foundation of our success:
Stability: All decisions made are measured in years not quarters.
Flexibility: Employees are encouraged to seek creative steel solutions and services that help the company thrive.
Chemistry: We foster and nurture an entrepreneurial spirit throughout the TripleS family. That spirit permeates our DNA.
From a small family retail operation in Houston our business has expanded across the US and S. America to sell over 1 Million tons per year . We supply steel for bridges stadiums barges and large buildings but one thing will always remain the same: Wetreat our customers and employees like family.
ABOUT THE POSITION:
TripleS Steel Supply is seeking an entrytomidlevel Help Desk Technician who will report primarilyto the Manager of Network Systems.
WHAT WE OFFER:
Our company offers great benefits from tuition reimbursement to training and development opportunities. We also offermedical dental vision FSA HSA commuter longterm disability and group life insurance join our team!
Responsibilities
- Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fastpaced teamorientated environment.
- Must be extremely resourceful be able to troubleshoot on the fly.
- Provide enduser software and hardware troubleshooting and problem solving skills.
- Troubleshoot upgrade and repair desktop PCs remote onsite and in office.
- Maintain and contribute to standard operating procedures for all relevant processes and technologies
- Document all support and maintenance activity in a detailed concise manner on company helpdesk.
- Diligently and consistently follow departmental and organizational policies and procedures
- Assist in the maintainance and accurate inventory of all desktop and printing equipment as assigned as well as track in the field assets.
- Implement projects as assigned. Provide status reports and problem summaries
- Respond to emergency system outages as required.
- Create incident tickets update incident tickets and close incident tickets using company helpdesk.
- Provide excellent customer service via helpdesk operations will include email and onsite assistance requests.
Qualifications
- Must be able to commit 40 hours a week with the rare possibility of after hours support.
- Must have a valid Drivers License
- Experience with Microsoft Office 2016 and 2010
- Some experience with Windows Server SharePoint Skype for Business Adobe Terminal Servers Group Policy Active Directory Print Servers. NFTS File Permissions is a plus.
- A professional attitude excellent customer service and neat appearance are essential.
- Good written and verbal communication skills
- Able to work independently and with others
- Able to master and support a large and diverse base of hardware and software technologies
- Analytical and problem solving abilities
- Ability to effectively prioritize and execute tasks in a high pressure environment
- Ability to lift and transport moderately heavy objects such as computers and peripherals
Required Experience:
IC
Employment Type
Unclear
