Flow Lead Central Flow - Central Ops

This role is based out of Nashville Tennessee at BNA12 and is not a virtual role. This position will require you to be in office full time as of January 1st 2025.

This position requires site visits as needed

The Amazon Central Operations team is seeking Flow Leads with a proven track record of driving results to join the growing team supporting Site and Flow Operators in achieving robust operational outcomes within our fulfillment centers. Flow Leads hold various roles within Central Flow. All roles include curating flow plans for assigned sites across North America. Central Flow Flow Leads will be responsible for partnering with operators within various processes to optimize network fulfillment workflow. We prioritize agility adaptability and purposefulness. Our teams unite get handson and refuse to settle for mediocrity. Our ultimate goal To be the most customercentric company in the world.

Since opening our virtual doors in 1995 Amazon has been pushing the boundaries of possible further and further. Our entire business works hard to delight our customers from the second an order is placed online to the seamless coordination of that order behind the scenes we strive to stay agile fluid and intentional. Our teams band together roll up their sleeves and arent content with just standing still. Were aiming to become the most customercentric company on Earth.

OB Sortable Lead:

The Outbound Sortable (OB) Flow Lead is responsible for managing outbound operations volume and workflow throughout multiple AR Sortable (ARS) and Traditional Sortable (TSSL) Fulfillment Centers (FCs). This includes managing the workflow of outbound orders across multiple process and managing customer experience while minimizing fulfillment cost across multiple FCs. This role is responsible for communication of workflow status with Operations Managers and Area Managers and any escalation of any Customer Experience Risks SLA failure risks or deviation from Standard Work to the Senior Manager(s) and General Manager(s). The OB Sortable lead is an advisor to the operations team based on their holistic view of the outbound flow and facilitate communication between multiple areas of outbound operations.

Key job responsibilities
Manage the workflow of order across multiple processes.
Manage customer experience while minimizing fulfillment cost across multiple FCs.
Be responsible for communication of workflow status with Operations Managers and Area Managers including escalation of any Customer Experience risk SLA failure risk or deviation from Standard Work to the Senior Manager or General Manager.
Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
Facilitate communication between multiple areas of the operation.
Manage flow settings for multiple process paths in inbound and/or outbound operations for multiple Fulfilment Centers based on shift plan.
Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
Execute inbound and/or outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
Execute and develop shift plans based on FC operational requirements and adjust as variables change.

High school or equivalent diploma or 1 year equivalent professional or military experience
Current Tier 3 or higher level Amazonian
1 year(s) working in data analysis and formula creation in Microsoft Excel
Proven ability to deliver on behalf of customers and work in customercentric environments
Demonstrated experience using data to drive root cause elimination and process improvement

1 years of professional or military experience
College degree in Engineering Operations Logistics or related field
Expertise in SQL and VBA Excel Macro creation and modification
Ability to handle multiple projects deadlines and stressful situations with minimal management oversight
Ability to work well in a team environment remotely and as an advisor
Desire to thrive in a dynamic growing environment
Ability to understand details of inbound and/or outbound shift plans for multiple Fulfillment Centers
Ability to grasp complex system settings for single/multi shipment orders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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