Generator Service Manager

Advance your career with the Stark Tech team. Well shape your future together!

Stark Tech is a total optimization provider of facilities and energy solutions.

What you can expect We believe your wellbeing and satisfaction are vital for a fulfilling career. We are gritty employee and customerfocused. Here are some of the benefits we provide:

• Paid Time Off & Holidays
• 401(k) with employer match
• Medical/Dental/Vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• HSA employer contribution
• Life and Disability insurance
• Wellness Program (participation incentives)
• Employee Assistance Program
• Competitive pay
• Career development

How do you excel in this position

The Generator Service Manager leads Stark Techs Generator Service Division overseeing field operations and service delivery to ensure safe reliable and efficient maintenance and repair of critical power systems. This role combines technical leadership operational oversight and team development to drive customer satisfaction workforce excellence profitable growth and field . The ideal candidate will bring deep generator and electrical service knowledge a proactive leadership style and a commitment to continuous improvement and safety

What are we looking for

• High School Diploma or equivalent required; Associate degree in a technical or analytical field preferred.
• At least 10 years of experience in the Critical Power industry or a related field with demonstrated field service expertise.
• EGSA Journeyman (or equivalent) certification is required.
• Proven experience in electrical troubleshooting and repair with the ability to read and interpret wiring diagrams mechanical layouts and blueprints.
• Strong knowledge of generator systems switchgear controls and power distribution systems.
• Proficiency with Microsoft Office Suite and familiarity with field service management software or mobile tools (iPads smartphones).
• OSHA 10hour certification is required; OSHA 30hour certification is a plus.
• Strong communication coaching and customer service skills.
• Ability to prioritize multitask and work in a fastpaced highpressure environment with tight deadlines.
• A flexible adaptive approach to leading change and driving performance across geographically dispersed teams.

Essential Responsibilities: Operational & Technical Leadership

• Direct the generator service team promoting a culture of high performance continuous improvement and collective accountability.
• Oversee daily operations streamline processes and ensure service delivery meets both internal standards and customer expectations.
• Monitor service quality and team performance implementing initiatives to address gaps and promote excellence.
• Provide oversight and support in the development of accurate and competitive estimates for time and material repairs maintenance services and comprehensive retrofits upgrades and equipment replacements.
• Utilize extensive field service experience and technical knowledge to ensure estimations meet profitability goals and customer satisfaction standards.
• Resolve issues escalated by technicians and customers to ensure highquality service delivery and customer satisfaction.
• Lead manufacturer warranty escalations to achieve labor hour authorizations and provide work order and billing guidance.
• Manage budgets control costs and optimize resource allocation to maximize efficiency and profitability within assigned territory or division.
• Oversee technician participation in training programs to enhance technical skills and customer service capabilities.
• Maintain key customer relationships and manage the of service level agreements (SLAs) to ensure retention and satisfaction.
• Collaborate crossfunctionally with sales operations and account management to align service strategies with broader business objectives.
• Champion stringent safety practices and ensure full compliance with all relevant laws standards and internal policies.
• Perform other duties as assigned.

Essential Responsibilities: Leadership & Culture

• Drive the Stark Tech Talent Agenda for your team by leading selection development succession planning and team building.
• Collaborate with HR on recruitment role alignment compensation plans and cultural objectives to implement staffing strategies.
• Deliver clear communication and expectations to your team and regularly appraise employee performance.
• Foster and maintain a productive valuesbased team culture aligned with Stark Techs mission and strategic priorities.
• Raise the competency of your team in professionalism leadership and process through targeted development and training.

Working with us

Our fastgrowing organization offers competitive pay a positive work environment and opportunities for career growth within the company. If youre a motivated individual with a sense of accountability resiliency and a dedication to providing exceptional customer service we encourage you to get in touch with us.

Required Experience:

Manager