Cloud Support Eng Japanese language proficiency

As the worlds largest cloud provider Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams span across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer you will be at the forefront of this transformational technology and acting as the Cloud Ambassador across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a followthesun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications for 24/7/365.

Would you like to equip yourself with the latest cloud computing technologies Are you familiar with best practices for applications servers and networks If this sounds exciting to you you might be the person we are looking for!

Key job responsibilities
First and foremost this is a customer support role in The Cloud.
On a typical day a Support Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone email and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues an AWS Support Engineer may also coach/mentor new hires develop & present training partner with development teams on complex issues or contact deflection initiatives participate in new hiring write tools/script to help the team or work with leadership on process improvement and strategic initiatives.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS so we are more interested in the areas that you do know instead of those you havent been exposed to yet.
AWS Support Engineering has 24/7/365 operation model and work schedule will be required to include nights weekends and holidays.

A day in the life
Every day will bring new and exciting challenges on the job while you:
Work on critical highly complex customer problems that may span multiple AWS services
Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs.
Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.
Drive tactical & strategical projects that improve supportrelated processes and our customers technical support experience.
Write tutorials howto videos and other technical articles for the developer community.
As we operate on a followthesun model with sites located globally working hours and days are based on customer demand and may include weekends (on a rotational basis).

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

1 years of system administration or 1 years of technical support experience
6 months of software development or 1 years of technical support experience
Experience troubleshooting and debugging technical systems
Fluency in both written and verbal Japanese

Bachelors degree in computer science or equivalent
Experience in Linux OS and network troubleshooting or experience in web security and experience in any Bigdata architecture

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.