Support Engineer - Cloud Services AWS
Support Engineer - Cloud Services AWS
Posted on :
24-04-2025
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1 Vacancy
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Job Description
Would you like to help implement innovative cloud computing solutions and solve the most complex technical problems Are you excited by the prospect of building and running the worlds largest cloud computing infrastructure to provide a better world for future generations
Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS customers provision compute power storage database and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe we need exceptionally motivated people who are driven by learning and innovation.
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.
If you join us youll be part of a worldclass team in a dynamic environment that has the entrepreneurial feel of a startup. This is an opportunity to operate and engineer systems on a massive scale and to gain world class experience in cloud computing. Youll be surrounded by people who are passionate about cloud computing believe that first class service is critical to customer success and are committed to improvement.
Top reasons to join our team:
Be a catalyst to deliver truly disruptive products that are growing rapidly
Define build own and run services in high growth environments
Solve unique and firstorder problems in massivescale areas such as compute services DynamoDB/NoSQL databases Glacier S3 data lakes and many other AWS Services
Learn how to build and operate distributed systems at massive scale
Build and influence the tools and utilities that are part of the AWS fleet running our internal services
Key job responsibilities
WHAT DOES A SUPPORT ENGINEER DO AT AMAZON
Amazon has a collaborative purposeful and enthusiastic environment where we Work Hard Have Fun Make History. On a typical day engineers might deep dive to determine the root cause of a customer issue investigate why a metric is trending the wrong way consult with the top engineers at Amazon or discuss radical new approaches to automate operational issues.
If you join us as a Support Engineer; you will own support activities for these services and regularly work with development teams to establish and improve service support. You will operate with guidance from your team and quickly drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You regularly contribute to the creation and improvement of support documentation. You may perform code builds and deployments communicating status regularly before during and after each deployment. You create and interpret metrics that measure support success and service performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Experience in software development or experience in technical support
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS customers provision compute power storage database and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe we need exceptionally motivated people who are driven by learning and innovation.
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.
If you join us youll be part of a worldclass team in a dynamic environment that has the entrepreneurial feel of a startup. This is an opportunity to operate and engineer systems on a massive scale and to gain world class experience in cloud computing. Youll be surrounded by people who are passionate about cloud computing believe that first class service is critical to customer success and are committed to improvement.
Top reasons to join our team:
Be a catalyst to deliver truly disruptive products that are growing rapidly
Define build own and run services in high growth environments
Solve unique and firstorder problems in massivescale areas such as compute services DynamoDB/NoSQL databases Glacier S3 data lakes and many other AWS Services
Learn how to build and operate distributed systems at massive scale
Build and influence the tools and utilities that are part of the AWS fleet running our internal services
Key job responsibilities
WHAT DOES A SUPPORT ENGINEER DO AT AMAZON
Amazon has a collaborative purposeful and enthusiastic environment where we Work Hard Have Fun Make History. On a typical day engineers might deep dive to determine the root cause of a customer issue investigate why a metric is trending the wrong way consult with the top engineers at Amazon or discuss radical new approaches to automate operational issues.
If you join us as a Support Engineer; you will own support activities for these services and regularly work with development teams to establish and improve service support. You will operate with guidance from your team and quickly drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You regularly contribute to the creation and improvement of support documentation. You may perform code builds and deployments communicating status regularly before during and after each deployment. You create and interpret metrics that measure support success and service performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Experience in software development or experience in technical support
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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