Customer Success Manager
Customer Success Manager
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Job Description
Automatit is an allin AWS Premier partner that empowers startups with DevOps and FinOps expertise and handson services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and costeffectiveness.
Automatit operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.
We re looking for an Account Manager who will manage a portfolio of Automatits strategic customers in Iberia from the onboarding stage to assuring satisfaction while identifying business needs in the customer s AWS environment.
Work location hybrid from Madrid
Responsibilities:
- Onboard new customers and guide them through onboarding ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
- Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectivesproactively engage with them to understand their evolving needs challenges and goals
- Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service
- Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
- Encourage satisfied customers to become advocates by participating in case studies testimonials or referrals
- Maintain and develop strategic vendor relations with AWS
- Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automatit
Benefits:
- Professional training and certifications covered by the company (AWS FinOps Kubernetes etc.
- International work environment
- Referral program enjoy cooperation with your colleagues and get a bonus
- Company events and social gatherings (happy hours team events knowledge sharing etc.
- Wellbeing and professional coaching through Oliva Health
- English classes
- Soft skills training
Countryspecific benefits will be discussed during the hiring process.
Automatit is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills recognizing the value you bring to our team.
#LIhybrid #LIAIT
Requirements :
- 3 years of experience in Customer Success Customer Engineering or Account Management roles
- 2 years of experience in selling SaaS solutions and services
- 2 years of experience in selling complex public clouds like AWS/GCP/Azure advantage
- A proven successful track record of generating revenue and closing business
- Experience working with or at startups/ISV companies
- Demonstrated ability to engage and influence Clevel executives
- Excellent written and verbal communication skills in both English and Spanish
- Excellent presentation and organizational skills
- Ability to work in a fastpaced environment
- Indepth experience with selling and/or supporting AWS services advantage
- Working experience with Salesforce and/or Hubspot advantage
- AWS cloud certification advantage
- Knowledge or experience in FinOps advantage
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
