Director Content Operations
Director Content Operations
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Salary Not Disclosed
1 Vacancy
Job Description
The Digital Lab Director Content Operations is a key crossfunctional leader on the Channel Platforms & Content Optimization team. They are responsible for leading a team that explores new channels pilots initiatives enables and operates newly inhoused enterprise platform capabilities and designs operational processes and operating models. This role supports all franchise groups/brands AbbVies Content Velocity priorities and the Digital Labs inhousing expansion priorities. They will develop and execute a roadmap for assigned channels improving capabilities and ensuring flawless of business priorities. This leadership role drives strategic and tactical within assigned channels improving process performance and content quality. They interact with senior leaders across the Digital Lab IT marketing purchasing finance etc.
Role Responsibilities
- Lead forwardlooking visioning as to key capabilities needed within HCP and Consumer teams to drive forward key goals relative to brand imperatives.
- Work closely with Brand Marketing Agency partners data and analytics and other crossfunctional team members to drive product launches and enhancements and ensure that value propositions messaging and marketing activities address unique user needs/pain points.
- Champion and support the Promotional Material medical legal and regulatory (MLR) review process.
- Champion and support Content velocity and the related work.
- Ensure compliance with internal and external policies related to Commercial operations programs and materials.
- Identify strategic initiatives to ensure content operations initiatives deliver bestinclass solutions.
- Lead operational efficiency and effectiveness efforts across Marketing focusing on change management scalability best practices and continuous improvement.
- Build and maintain strong relationships across the Marketing leadership team
- Establish Key Performance Indicators for the Content Operations team to measure and ensure success. Create a dashboard and assess lab performance and capabilities against KPIs to identify and solve improvement opportunities to drive efficiencies and increase Lab use & optimization by brand teams
- Lead a diverse team of content operations professionals. Responsible for coaching leadership and career development of team members.
- Lead team of Channel and Platform specialists supporting key areas of expanded Lab support for the business who have primary responsibilities to:
- Oversee the development Plan Pilot rollout and installation of new inhouse capabilities for newly inhoused channels. Build the business case for change identify the KPIs and successfully prove out the model to take work inhouse
- Oversee the management of the platforms supporting these inhoused channels
- Assure seamless of work taken into the team and managed for those newly defined channels
- Define the product development process and life cycle from inception to delivery considering all stages of the process stakeholders accountability teams and compliancerelated requirements to be met.
- Establish Key Performance Indicators (KPIs) for the Content Operations team to measure and ensure success. Create a dashboard and assess lab performance and capabilities against KPIs to identify and solve improvement opportunities drive efficiencies and increase Lab use and optimization by brand teams.
- Develop an operations support framework including SOPs data dictionaries and process maps for all operations.
- Manage all internal and external vendor relationships.
- Identify and manage resource priorities work efforts
- Lead the Agile Ways of Working within the content operations team and with key stakeholders to create a collaborative and connected environment.
- Embrace the Digital Lab values of being bold inclusive accountable passionate innovative and agile.
Qualifications :
- Bachelors degree required. Preferred MBA.
- Minimum 15 years of related; operations project management marketing or digital experience
- Minimum 46 years of relevant experience in Digital Content Operation Process.
- Experience scaling an organization utilizing agile ways of working
- Experience leading and managing largescale projects of significant organizational impact
- Ability to influence at the executive level and drive substantial organizational change
- Excellent organizational and leadership ability
- Excellent stakeholder management
- Excellent communication skills
- Ability to lead in a matrixed environment
Additional Information :
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our shortterm incentive programs.
This job is eligible to participate in our longterm incentive programs
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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No
Employment Type :
Fulltime
Employment Type
Full-time
