Quality Assurance Associate Maternity Leave Coverage - 15 Months Contract
Quality Assurance Associate Maternity Leave Coverage - 15 Months Contract
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Job Description
To provide complete and be responsible for providing technical support to our customers. The Quality Assurance Associate will log investigate and review all complaints. The Quality Assurance Associate will conduct internal audits to ensure that all procedures were followed at all times.
Be a Technical Resource / Support for Customers
- Provide timely and accurate technical support to customers (both external and internal) including answering technical questions about chemical identity and purity from email inquiries phone calls and participating in telephone conferences
- Work closely with other departments (QC shipping customer service etc. to find the requisite information
- Send selected analytical data to customers when needed
- When necessary initiate testing requests to ensure stock quality has not been compromised and to provide satisfactory responses to customer queries
- Be able to determine the purity identity and quality of materials based on the tests performed and to choose appropriate additional testing to support this
- Escalate issues to appropriate departments and the supervisor/manager when necessary
- Utilize 2D NMR and other techniques be able to assign proton and carbon peaks with the corresponding structure based on customer requests
- Conduct communication in a professional manner
Maintain NCR Database
- Log and review complaints compile required documents for the evaluation of complaints
- Initiate Corrective Action and Preventative Action (CAPA) investigations
- Provide investigation feedback to the necessary departments together with conclusions and recommendations if applicable
- Close the complaints when corrective actions have been implemented by the respective departments
- Provide information on open complaints provide trend data and escalate issues when necessary
Qualifications :
- . in Synthetic Organic Chemistry or equivalent Industry experience
- Working experience at TRC will be beneficial
- Highly detailoriented with solid organization and problemsolving skills
- Ability to figure things out understand workflow and suggest improvements in accordance with appropriate metrics
- Selfdirected and motivated with ability to handle multiple tasks and synthesize disparate information
- Ability to prioritize and adapt quickly to changing needs
- Customer service oriented
- Performance driven with an understanding of how to work collaboratively with crossfunctional teams
Additional Information :
ABOUT LGC:
LGC is a leading global life science tools company providing critically important components and solutions into highgrowth application areas across the human healthcare and applied market segments. Its highquality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are valued for their performance quality and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or parental status religion or belief. Short listing interviewing and selection will always be carried out without regard these factors.
For more information about LGC please visit our website
#scienceforasaferworld
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
