E-commerce Operations Lead with French or Dutch all genders
E-commerce Operations Lead with French or Dutch all genders
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Job Description
We are looking for a dedicated and resultsdriven leader to join our Central Shop Operations team as a Shop Operations Lead for our online shops in France Belgium and the Netherlands. In this role you will lead a team of 10 Shop Operations Specialists ensuring the seamless of ecommerce operations while maintaining highquality standards in product activation promotions campaigns and website management. You will also play a key role in driving process optimization fostering knowledge sharing and enhancing operational efficiency across multiple markets.
Your Responsibilities:
- Lead coach and develop a team of 10 Shop Operations Specialists ensuring high performance and professional growth.
- Oversee all shop operations activities including task allocation and workflow management.
- Monitor team performance identify improvement areas and implement action plans.
- Ensure smooth of key processes such as product activation optimizing product descriptions assigning products to the right categories and managing banners landing pages and content pages.
- Collaborate closely with key stakeholders including the Campaigns Team Marketing Team Category Managers Optimization Teams and Business Process Outsourcing partners.
- Drive process optimization implement best practices and enhance operational efficiencies.
- Perform quality checks to ensure accuracy consistency and compliance with standards.
- Provide handson support during absences or periods of high workload to maintain smooth operations.
Qualifications :
- Fluent in French or Dutch and English (German is a plus).
- 23 years of experience in a related field ecommerce preferred).
- First leadership experience is highly valued.
- Strong marketing or commercial knowledge.
- Excellent communication and leadership skills.
- Strong problemsolving and organizational abilities.
- Ability to adapt to changing priorities and embrace new technologies and processes.
- Comfortable working in international teams.
- High attention to detail and a strong customer focus.
Additional Information :
With more than 1000 passionate professionals located across 10 European offices we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment collaborating with colleagues in different locations remotely.
Our benefits:
20 discount in our zooplus shop
Internal and external training
Team events
#LIHybrid
Two extra vacation days and days off on 24th and 31st of December
Private medical care and life insurance
Multicafeteria system including Multisport card
Want to know more Learn more about zooplus here and check out our LinkedIn Instagram TikTok and YouTube to get a glimpse into the zooplus culture.
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
