Director of Product Design and Research
Director of Product Design and Research
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1 Vacancy
Job Description
The Director of User Experience(UX) and Product Research leads both Product Design and Research functions ensuring an integrated usercentric approach across the TuneCore Product portfolio. This role is responsible for driving the vision and operational excellence of UX strategy design systems and research methodologies to create the bestinclass experience for our users/artists.
The ideal candidate is an experienced leader who blends creativity datadriven decisionmaking and strategic to drive measurable outcomes. They will advocate for Research and UX at the executive level while mentoring teams to scale design and research impact across the company.
What You Will Do
Research & Design Leadership and Vision
Develop and nurture a highperforming Product Design and Research team ensuring strong leadership career growth and a positive collaborative team culture.
Review and provide actionable feedback on key design outputs to maintain consistent quality.
Manage UX individual contributors (ICs) and managers fostering mentorship feedback and career development.
Strategic & Business Impact
Align UX with business goals driving design and research priorities to enhance product success.
Define and measure UX success through KPIs like usability engagement and customer satisfaction.
Establish measurable objectives for design and research contributions to business and product outcomes.
Research Leadership and Insights
Influence decisionmaking by demonstrating the impact of design and research on business goals and continuous advocate for Design and Research at all levels of the organization.
Lead the research function to deliver actionable datadriven insights that shape product roadmaps.
Synthesizes complex research findings (mix of qualitative and quantitative methods) into digestible and actionable insights for stakeholders.
Conduct market research to analyze industry trends competitive landscape and highvalue customer insights using data to inform strategy and drive business initiatives.
Crossfunctional Collaboration & Influence
Work closely with Product Engineering and Marketing leaders to ensure seamless UX integration.
Advocate for UX within midlevel and senior leadership teams.
Inspire crossfunctional teams to align with research and design strategies.
Operational Excellence & Scaling UX
Implement UX processes governance and frameworks to scale design and research impact across the organization.
Ensure research rigor and accessibility/inclusivity best practices in all designs.
Ability to be handson when needed to accelerate .
Innovation & Industry Leadership
Stay ahead of emerging trends in UX research methodologies and design thinking.
Promote UX innovation and thought leadership within and outside the organization.
Qualifications :
- 10 years of experience in User Experience Research or Design with at least 5 years in a leadership role.
4 years of experience in B2C businesses. Music Industry experience is a bonus.
Proven experience leading both UX Research and Product Design teams in a fastpaced productdriven organization.
Strong background in usercentered design design systems and research methodologies.
Expertise in working with crossfunctional teams influencing product strategy and aligning UX vision with business objectives.
Experience defining and tracking KPIs to measure UX success and drive continuous improvements.
Strong portfolio demonstrating impactful UX research and design leadership.
Experience managing and scaling design and research teams while fostering a collaborative and innovative culture.
Who You Are
A strategic thinker who balances longterm vision with executional excellence.
A collaborative leader who builds strong relationships across product engineering and business teams.
A datadriven decisionmaker who uses research insights to drive product and business outcomes.
A mentor and team builder who develops highperforming UX professionals.
An advocate for accessibility inclusivity and ethical design practices.
We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.
Additional Information :
Salary: $
Working At TuneCore
Our Values:
TuneCore is a team of creators for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are fairness expertise respect and transparency. As global citizens we believe that if we build more diverse equitable and inclusive teams across our company we will collectively create and offer more innovative solutions and better serve our artists labels partners and employees.
We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in where each persons unique perspective is valued and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture we are committed to listening learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look where you call home who you love what you believe or whats on your playlist.
CSR Strategy: Shaping Music for Good
Our core values are put into action through Shaping Music for Good Believe and TuneCores global corporate social responsibility strategy integrated at all levels of the company and at the heart of our business model.
We strive to shape the music industry for good by building trusting relationships with artists and partners investing in the growth and talent development of our local markets and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity diversity equity & inclusion environmental sustainability and wellness for our employees artists and industry partners.
Shapers Program
Employees have the opportunity to join the Shapers Program a resource group made up of teammates who want to dedicate their time and skills to Shaping Music For Good initiatives. Shapers develop action plans educate teammates support the implementation of programs and inspire action within the organization on causes and issues that align with TuneCore and Believes SMFG priorities.
Inclusion in the Music Business Report
In 2025 Believe and TuneCore partnered with the Annenberg Inclusion Initiative the worlds leading think tank studying diversity and inclusion in the entertainment industry to produce the second Inclusion in the Music Business report which analyzes the gender race and ethnicity among executive leadership in the music industry.
Recognition and Awards:
Fast Companys 10 Most Innovative Companies in Music list
Crains Best Places to Work in NYC
Billboard Women in Music List: Andreea Gleeson CEO
Billboard Indie Power Players List: Andreea Gleeson CEO
Billboards International Power Players List Andreea Gleeson CEO
Billboard Power 100: Andreea Gleeson 2025
Benefits & Perks:
At TuneCore were committed to the wellbeing of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include but are not limited to:
Paid Time Off including vacation holidays paid bereavement unlimited paid sick days and companywide week off between Christmas and New Yearsevery employee needs time to take care of themselves and their family.
Wellness Fridays yearround (close at 1pm on Fridays)
Universal Paid Parental Leave for both parents because we know your newest family member(s) deserve your undivided attention.
Comprehensive health vision dental FSA and dependent care from day 1 of employment your health comes first.
401k match an investment in your future.
Company wide events outings and volunteer days we have team spirit and know how to have fun!
Hybrid Work employees have the option to work primarily remotely and work from the office 7 days per month on a flexible schedule organized at the department level in accordance with Company policies.
Learning and development opportunities and career development training we believe in promoting and growing our leadership from within the company and proactively invest in our people.
Free distribution subscription for employees so you can experience the magic of releasing music worldwide (and give us valuable feedback!.
TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
