Computer Sales Customer Service Rep - Online - 4 Day Work Week
Computer Sales Customer Service Rep - Online - 4 Day Work Week
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Job Description
Join the XOTIC PC Customer Service & Sales Team
Turn Your Passion for Tech Into a Career Youll Love
Are you the goto friend when someone needs tech advice Do you love gaming solving problems and helping people get the most out of their setups At XOTIC PC were looking for motivated friendly and techsavvy individuals to join our Customer Service & Sales Team at our Lincoln Nebraska headquarters.
About Us
Since 1999 XOTIC PC has been a leader in custom gaming desktops highperformance laptops and professional workstations. We dont just build PCs we build dream machines for gamers content creators and performance pros across the country. Behind every system is a team of passionate people who love technology push boundaries and treat customers like family.
What Youll Be Doing
This isnt your typical call center gig youll be helping real customers solving real problems and making real impact.
Guide customers through their buying journey from first questions to final builds
Respond to customer inquiries via phone live chat and email with speed accuracy and personality
Recommend the perfect systems for gamers creators and professionals
Multitask across multiple active conversations while maintaining accuracy and focus
Work efficiently through support tickets so customers get fast clear and helpful answers
Use tools like ChatGPT and AI assistants to improve speed and solution quality
Collaborate with a team that lives and breathes tech and customer excellence
Why Youll Love Working Here
4Day Work Weeks (MonFri outside of peak holiday season)
Unlimited Vacation trustbased timeoff policy
Regular Team Lunches Events & Giveaways
Employee Discounts on highend gear and systems
Casual Dress Code jeans hoodies game tees welcome
Career Growth opportunities in support sales marketing or operations
A work culture driven by passion innovation and performance
What Were Looking For
A strong passion for technology gaming or highperformance PCs
Ability to multitask effectively across support channels without losing quality
Excellent communication skills written and verbal
Focused work ethic you follow through on issues and move on efficiently
Ability to resolve tickets quickly and clearly while maintaining high customer satisfaction
Confidence using AI tools like ChatGPT to support customers
Typing speed of at least 40 WPM
High school diploma or equivalent must be 18
Local to Lincoln NE this is an onsite role
Bonus Points If You Have:
24 years of customer service or phonebased sales experience
Familiarity with CRMs or customer service platforms
Experience helping others with gaming setups or computer builds
Want to Stand Out
Record a short 2min max) video intro and tell us:
Who you are
Why youre a great fit for this role
What makes you passionate about gaming or tech
Send it to or share an unlisted YouTube or Instagram link (dont forget the application too!.
Benefits & Perks
401(k) with employer matching
Health dental and vision coverage
Aflac lossofpay insurance
- 4 Day work week Monday Friday (MonFri outside of peak holiday season)
Unlimited vacation
Employee discounts
A closeknit forwardthinking work environment where your input matters
Apply Today Build Something Awesome with Us
At XOTIC PC youre not just another employee youre part of a team thats shaping the future of performance computing. If youre ready to deliver great customer experiences master multitasking and use tech like ChatGPT to help people faster this is your next move.
Apply now and lets power up together.
Employment Type
Full-Time
