Technical Engineer - Call Monitoring Center

Build your best future with the Johnson Controls team

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K medical dental and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

• Apply modern strategies and best practices to Global Signal and Monitoring environment

• Develop tools and automation systems for deployment provisioning and configuration management of hundreds of servers

• Develop and manage processes and systems to handle corporate requirements for vulnerability mitigation patching and AV/compliance software installations.

• Provides L2/L3 support for US Monitoring Team applications and service platforms (Fire/Security Monitoring Managed Access Hosted Video)

• Maintain and maximize uptime >99.999 for lifesafety applications Monitoring Video and Access Control systems

How you will do it

• Ensure system uptime and availability

• Ensure rapidresponse oncall services

• Provide Level 2/3 technical support for monitoring access control and video system applications group

• Manage new software updates and enhancements (patch/upgrades)

• Manage IT vulnerabilities for CMC systems using software updates and CVE vulnerability DB recommendations

• Provide applications assistance to technical teams and the business

• Perform build or expansion of applications hardware and software

• Communication on trouble resolution

• Develop deployment and automation methodologies and systems

• Document product build/change

• Partner with JCI InfoSec teams for vulnerability mitigation/remediation strategies and processes

• Partner with business on future business needs strategy planning

• Document and solution enhancement requests (liaison to supplier)

• Contribute to development and of strategic plans as a highly skilled team member

What we look for

Required

• Understanding of virtualization containers and container management systems

• Knowledge of IT systems and concepts (network hosting storage scripting)

• Ability to translate business needs into technical requirements

• Critical thinking and superior problem assessment and troubleshooting skills

• Strong communication skills and the ability to present technical topics to vendors team members and nontechnical audiences

• Ability to work as part of a team and to interface with other teams as needed

• Strong service attitude and a commitment to quality

• 57 years of experience in the design deployment and maintenance of complex application environments

• Ability to work oncall a week at a time on a rotational basis

Preferred

• Bachelors degree

• Certifications for relevant technologies (CCNA MCSE etc.

• Experience with security industry applications such as MASterMind Immix Kantech

• Strong SQL Server skills (configuration performance tuning scripting)

• Strong Microsoft product skills (Word Excel PowerPoint Visio Project etc.

HIRING SALARY RANGE: $(Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data. This position includes a competitive benefits package. For details please visit the Employee Benefits tab on our main careers page at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.