Assistant Manager - Operations
Assistant Manager - Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensures that all employees have a complete understanding of and adhere to the companys Rules and Regulations.
- Manages team meetings and participate in operations/client leadership meetings & conference calls.
- Recommends innovative suggestions on incentive programs to motivate floor staff Monitors AMOs using variety of resources after which coaching in oneonone improvement sessions or weekly/business review.
- Keeping floor coverage at its optimum level while handling 1520 Service Associates patrol the entire operation floor maintaining order and ensuring that company policies are observed.
- Producing tools for possible use in helping coach and develop the best Service Representatives.
- Communicates to the AMOs any new requirements changes updates on all support related information as well as company information.
- Interview applicants and select qualified candidates by assessing communication skills and jobrelated competencies for agentlevel positions.
- Performing special projects & other duties as required.
- Assists the Group Manager in performing his duties and responsibilities and takes over in the event of his absence Knowledge/Qualifications/ Competency: Proficient in multiple GDS platforms including Worldspan Sabre Galileo Amadeus and Apollo. Preferred Amadeus
- Demonstrates extensive knowledge of international ticketing exchanges and refunds. Possesses a thorough understanding of IATA rules and regulations covering fare components manual fare calculation pricing units global indicators indirect travel limitations and other travel terminologies.
- Skilled in structuring teams with documents such as DP (Departmental Procedure) SOP (Standard Operating Procedure) and process flows.
- Proficient in quality tools capable of conducting root cause analysis (RCA) for ongoing issues and developing corresponding action plans.
- Preferred certification in IATA/UFTAA Level1.
- Excellent communication skills particularly in spoken English.
- Proficient in Microsoft Office applications especially PowerPoint and Excel
Qualifications :
- The candidate should have a minimum work experience of 8 years with at least 3 5 yrs in Travel domain.
- Should have hands on experience to manage SA/IC (Schedule adherence) Business review Deck Performance management Candidate should have experience to identify the Auto Ticket reject reason.
- Should have hands on experience in usage of Quality methodologies and techniques.
- Experience to handle Corporate travel account.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
