Technician I Veeder RootDispenser Security
Technician I Veeder RootDispenser Security
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Salary Not Disclosed
1 Vacancy
Job Description
The purpose of this position is to assist with answering phone calls work emails and do troubleshooting over the phone. You will work with stores and pump technicians on resolving Dispenser and Veeder Root environmental issues. Technician will handle roughly 2070 phone calls daily depending on shift.
We currently have need for an individual to work on our 2nd shift 2:00pm10:30pm SunThurs.
- Participate in high call volume response by receiving and responding to calls in queue and assist with troubleshooting issues and problems.
- Ensure all tickets emails and phone calls are handled according to established processes within service delivery parameters.
- Ensure adequate and timely resolution all veeder root/Dispenser security tickets.
- Check daily reports to proactively address system issues.
- Comply with the Environmental MANAGERS on reporting documenting and escalation procedure.
- Dispatch vendors as required to complete repairs within state requirements.
- Ensure timely resolution of all environmental compliance related issues.
- Work on various departmental projects as assigned.
- Deliver accurate reporting.
- Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level.
- Ensure all activities are in compliance with rules regulations policies and procedures.
Qualifications :
- Customer service experience recommended.
- Able to multitask.
- Able to use various ticket systems.
- Must have efficient typing skills.
- Working knowledge of Microsoft Operating Systems
- Intermediate Microsoft Office skills
- Fundamental knowledge of Sales Force
- Excellent problemsolving skills.
- Attention to detail.
- Ability to multitask and work effectively in a fastpaced environment under tight deadlines.
- Ability to communicate effectively with a diverse group of team members and outside vendors technical and nontechnical team members.
- Ability to dispatch maintenance personal to location with accuracy.
- Travel required less than 5
- Long periods of sitting or standing
- Ability to work holidays and weekends based on business needs
Additional Information :
- Nationwide Medical Plan/Dental/Vision
- Flexible Spending Accounts
- Weekly pay
- 401K match
- Tuition Assistance
- Adoption Assistance
- PTO
- Fuel Discount
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
