drjobs Team Lead Field Care Coordinator Mandarin Cantonese fluency

Team Lead Field Care Coordinator Mandarin Cantonese fluency

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1 Vacancy
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Job Location drjobs

New York City, NY - USA

Monthly Salary drjobs

$ 67205 - 95680

Vacancy

1 Vacancy

Job Description

As part of Healthfirsts comprehensive care management approach we have fieldbased staff who visit our vulnerable members to assess and address their needs. The FCC Team Lead (FCC TL) is responsible for leadership and supervision of the Field Care Coordinators (FCC). Each Team Lead will supervise a team of FCCs assigned to a specific geography and ensure the FCCs conduct their home care management visits according to departmental policies. The FCC TL role is hybrid and will be a mix of remote and infield supervision of a field team.

For this position we are looking for candidates fully fluent in Mandarin Cantonese and English.

  • Supervises evaluates and coordinates daily team operations and responsibilities to ensure that departmental productivity goals are met in regards to quality timeliness accuracy and consistency
  • Allocates monitors and assigns resources while delegating and monitoring workloads
  • Implements and supports continuous process improvement and quality initiatives
  • Provides infield support to the FCC staff including supervision coaching and training
  • Exercises judgment within defined procedures and policies to determine appropriate actions and administers departmental policies
  • Develops and monitors team goals; provides ongoing feedback and coaching; conducts annual performance reviews; leads by example; and ensures an atmosphere of open communication teamwork and empowerment to make informed decisions
  • Assists leadership in directing training and developing team members by embodying the Trailblazer mindset and leading others by example
  • Builds and develops relevant business relationships critically thinks about departmental problems and makes informed recommendations as to how to resolve issues
  • Additional duties as assigned

Minimum Qualifications:

  • High School Diploma or GED
  • Demonstrated professionalism with experience in direct or indirect leadership of people or projects
  • Experience in a role requiring independentcritical thinking time management problem solving and achieving goals
  • Ability to travel to assigned geography (assignments will be in the downstate New York area which includes the 5 boroughs Long Island Orange County and Westchester)
  • Work experience requiring effective communication verbally and in writing while demonstrating good grammar spelling and punctuation skills
  • Proficient computer skills experience including proficiency with Microsoft Outlook Word and Excel

Preferred Qualifications:

  • Associates or Bachelors degree
  • Bilingual
  • Prior training experience
  • Experience managing field teams
  • Prior leadership skills along with ability to develop direct and support a team
  • Adept at planning organizing and executing strategies
  • Ability to build and enhance team productivity to achieve team goals

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race color creed religion sex national origin sexual orientation pregnancy age disability genetic information domestic violence victim status gender and/or gender identity or expression military status veteran status citizenship or immigration status height and weight familial status marital status or unemployment status as well as any other legally protected basis. HF Management Services LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to or calling. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services LLC will be reviewed at the email address and phone number supplied. Thank you for considering a career with HF Management Services LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid @ email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @ or not one of our recruitment partners please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

As a candidate for this position your salary and related elements of compensation will be contingent upon your work experience education licenses and certifications and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary Healthfirst offers employees a full range of benefits such as medical dental and vision coverage incentive and recognition programs life insurance and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in good faith would pay to a new hire or for a job promotion or transfer into this role.


Required Experience:

IC

Employment Type

Full-Time

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