Support Engineer IV ADSP Support Engineering
Support Engineer IV ADSP Support Engineering
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 81400 - 182000
Vacancy
1 Vacancy
Posted on :
23-04-2025
Job Description
Advertising is one of the hottest growing areas at Amazon. Our Demand Side Platform (DSP) is becoming increasingly popular with major advertisers worldwide and is competing headtohead with the big players in the space. Our goal is to make Amazons DSP the number one destination for ecommerce advertising anywhere in the world.
The DSP Support Engineering team supports DSP customers across a wide variety of technologies and platforms. As part of the DSPSE team you will play an instrumental role in solving customerimpacting issues and enhancing the quality of our platform.
The DSPSE team is looking for a Support Engineer who is passionate about solving technical problems and who thrives in a fastpaced environment driven by innovation. This role requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
The candidate must be comfortable working across multiple teams to resolve customerimpacting issues and possess the ability to facilitate discussions to troubleshoot issues remove barriers drive root cause resolution and follow all possible avenues to get customer issues resolved. They will work closely with engineering teams to not only address customer issues but will drive solutions to create automation tools to accelerate troubleshooting and improve overall efficiency.
Key job responsibilities
This position requires a combination of strong troubleshooting technical communication and leadership skills including the ability to:
Evaluate diagnose troubleshoot and drive resolution of all systemic customer impacting advertising Demand Side Platform issues in production
Provide visibility into problem themes and drive accountability and action for constant improvement of the customer experience
Interface with operations and business partners to determine root cause
Develop SOPs and automated tools (applications improvements and scripts) to eliminate regressions and improve quality and efficiency
Collaborate crossfunctionally across other support and engineering teams to resolve issues and implement troubleshooting bestpractices and tools
Mentor and provide guidance to peer support engineers through knowledge shares and reinforcing best practices
A day in the life
Youll start your day reviewing your assigned support queue analyzing and prioritizing new and ongoing issues driving resolution on 35 technical issues daily.
You will work closely with engineering teams to diagnose troubleshoot and drive tickets to resolution as well as understand the current status of fixes in order to provide timely and accurate updates to our customers.
Approximately 12 hours each day will be spent focusing on project work. This may include developing automation tools to accelerate troubleshooting and operational tasks refining Standard Operating Procedures (SOPs) or collaborating with partner teams to enhance the overall support workflow.
By the end of the day youve not only resolved a few customer issues but also helped enhance the teams effectiveness by improving our tools and overall efficiency.
About the team
The Amazon DSP Support Engineering team supports our enterprise advertising clients (both agencies and direct advertisers) by working across teams to solve complex technical problems.
The DSP SE team owns technical troubleshooting and resolution of all customer related issues related to the Demand Side Platform (DSP) including UI reporting targeting and delivery issues. They are responsible for coordinating response diagnostics forensics ownership determination and mitigation validation. Technical acumen and the ability to learn new systems will be critical.
3 years of software development or 3 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings
Proven experience with SQL including writing complex queries analyzing data across large data sets.
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81400/year in our lowest geographic market up to $182000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The DSP Support Engineering team supports DSP customers across a wide variety of technologies and platforms. As part of the DSPSE team you will play an instrumental role in solving customerimpacting issues and enhancing the quality of our platform.
The DSPSE team is looking for a Support Engineer who is passionate about solving technical problems and who thrives in a fastpaced environment driven by innovation. This role requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
The candidate must be comfortable working across multiple teams to resolve customerimpacting issues and possess the ability to facilitate discussions to troubleshoot issues remove barriers drive root cause resolution and follow all possible avenues to get customer issues resolved. They will work closely with engineering teams to not only address customer issues but will drive solutions to create automation tools to accelerate troubleshooting and improve overall efficiency.
Key job responsibilities
This position requires a combination of strong troubleshooting technical communication and leadership skills including the ability to:
Evaluate diagnose troubleshoot and drive resolution of all systemic customer impacting advertising Demand Side Platform issues in production
Provide visibility into problem themes and drive accountability and action for constant improvement of the customer experience
Interface with operations and business partners to determine root cause
Develop SOPs and automated tools (applications improvements and scripts) to eliminate regressions and improve quality and efficiency
Collaborate crossfunctionally across other support and engineering teams to resolve issues and implement troubleshooting bestpractices and tools
Mentor and provide guidance to peer support engineers through knowledge shares and reinforcing best practices
A day in the life
Youll start your day reviewing your assigned support queue analyzing and prioritizing new and ongoing issues driving resolution on 35 technical issues daily.
You will work closely with engineering teams to diagnose troubleshoot and drive tickets to resolution as well as understand the current status of fixes in order to provide timely and accurate updates to our customers.
Approximately 12 hours each day will be spent focusing on project work. This may include developing automation tools to accelerate troubleshooting and operational tasks refining Standard Operating Procedures (SOPs) or collaborating with partner teams to enhance the overall support workflow.
By the end of the day youve not only resolved a few customer issues but also helped enhance the teams effectiveness by improving our tools and overall efficiency.
About the team
The Amazon DSP Support Engineering team supports our enterprise advertising clients (both agencies and direct advertisers) by working across teams to solve complex technical problems.
The DSP SE team owns technical troubleshooting and resolution of all customer related issues related to the Demand Side Platform (DSP) including UI reporting targeting and delivery issues. They are responsible for coordinating response diagnostics forensics ownership determination and mitigation validation. Technical acumen and the ability to learn new systems will be critical.
3 years of software development or 3 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings
Proven experience with SQL including writing complex queries analyzing data across large data sets.
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81400/year in our lowest geographic market up to $182000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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