Client Success Manager
Client Success Manager
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Job Description
Job Title: Client Success Manager (Spanishspeaking)
Location: Barcelona Spain
Work Type: Hybrid / Onsite
Employment Type: Fulltime
About the Role:
We are looking for a proactive and relationshipdriven Client Success Manager to join our growing team in Barcelona. In this role youll act as the main point of contact for our Spanishspeaking clients ensuring their needs are met and their experience with our products or services is smooth impactful and valuedriven.
Your mission is to build longterm relationships drive client satisfaction and help our customers succeed using our solutions. If youre strategic empathetic and passionate about helping others thrivethis role is for you.
Key Responsibilities:
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Manage and grow relationships with a portfolio of Spanishspeaking clients
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Act as a trusted advisor understanding client goals and aligning them with our solutions
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Onboard new clients and ensure a smooth handover from Sales
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Proactively monitor account health and performance addressing any risks or opportunities
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Conduct regular checkins performance reviews and strategic planning sessions with clients
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Collaborate with internal teams (Sales Support Product) to deliver a seamless client experience
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Identify upsell or crosssell opportunities and support client renewals
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Advocate for clients internally and help shape product improvements based on feedback
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Track and report on client success metrics satisfaction scores and engagement levels
Requirements:
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Fluent in Spanish (spoken and written)
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Proficient in English (B2 level)
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2 years of experience in a Customer Success Account Management or similar clientfacing role
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Strong communication and relationshipbuilding skills
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Strategic thinker with a resultsoriented mindset
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Ability to manage multiple accounts and priorities simultaneously
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Techsavvy and comfortable with CRM and customer engagement tools
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Positive proactive attitude and a team player
What We Offer:
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Competitive salary with performancebased incentives
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Flexible hybrid work model (split between home and our Barcelona office)
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Supportive diverse and peoplefirst culture
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Learning and development budget career growth opportunities
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Modern office in central Barcelona easily accessible by public transportation
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Social events wellness initiatives and other perks
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Private health insurance and meal vouchers
Working Hours:
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Monday to Friday
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Fulltime: 40 hours/week
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Occasional travel or client visits may be required
Employment Type
Full Time
