SMB Sales Manager 299344
SMB Sales Manager 299344
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Job Description
ThisisANZ Worldline Payment Solutions
ANZ Worldline Payment Solutions is a joint venture between one of Europes leading payment technology companies Worldline and ANZ Banking Group.
We launched in Australia in early 2022 providing instore and ecommerce payment solutions to around 60000 Australian businesses. Since then weve built a new modern technology platform to enable us to bring an exciting roadmap of products and solutions to our customers as payments technology and consumer preferences evolve.
Whats it like to work with usWe bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise products and services make us a leader in payments our people purpose values and culture are the core of our organisation. As an equal opportunity employer we know our success comes from new insights diverse points of view and the energy of every member of our growing team.
Its an exciting time to be part of our team. Find out more about ANZ Worldline Payment Solutionshere.
Reporting to: Head of SMB Sales
The Opportunity:
We are seeking a dynamic and resultsdriven Outbound Sales Manager to lead our telephonebased team and drive revenue growth through strategic outbound calling. The ideal candidate requires exceptional leadership skills an analytical mindset and the ability to inspire and motivate a team to achieve performance targets. This role requires a strong focus on coaching optimisation of sales processes and the implementation of best practise to enhance productivity and ensure customer satisfaction
Key Responsibilities:
- Maximise conversion rate of outbound leads: Drive the conversion of outbound leads by ensuring prompt responses and guiding prospects effectively through the sales cycle to secure new business.
- Referral Process : Ensure proper of the referral process between ANZ and ANZ Worldline Payment Solutions optimising crossfunctional collaboration and lead handling.
- Team Leadership: Build mentor and motivate a high performing outbound telesales team fostering a culture or accountability engagement and continuous improvement.
- Performance Management: Monitor team performance metrics providing regular feedback and coaching to team members to enhance skills and productivity.
- Team Retention and Recruitment: Drive team retention strategies while managing recruitment efforts to ensure the team is fully resourced and capable of hitting performance targets.
- Training and Development: Work with the coaching and performance manager to develop training initiatives to ensure that team members are wellequipped to meet performance goals. Collaborate with Marketing and Product teams to create and deliver targeted training content.
- Sales Process Optimisation: Build and analyse outbound sales processes and implement improvements to streamline operations enhance efficiency and increase conversion rates.
- Collaboration: Work closely with marketing product development and customer service teams to ensure alignment on sales initiatives and customer needs.
- Reporting: Prepare and present regular reports on sales performance team achievements and strategic initiatives to senior management.
Key Requirements:
- Strong Analytical and ProblemSolving Skills: Ability to analyse sales data identify trends and make strategic decisions based on performance insights.
- Effective Communication and Relationship Building: Exceptional interpersonal skills to build and maintain relationships both with internal teams and clients.
- Commercial Instincts: Strong business acumen and understanding of the market enabling you to make sound commercial decisions.
- People Leadership: Proven ability to lead coach and inspire a sales team to achieve and exceed targets with a focus on both individual and team development.
- Quality and ProcessOriented: A commitment to delivering quality results through structured processes continuous improvement and adherence to best practices.
- Sales Management Experience: Experience in managing both inbound and outbound sales teams with a strong focus on revenue generation and team performance.
- Business Strategy Development: Experience in creating business development plans and revenue strategies that contribute to overall growth.
Competencies:
- Sales & Customer Service Excellence: Ability to deliver consistent results through a strong focus on both sales targets and customer service satisfaction.
- Stakeholder Management: Ability to manage and influence multiple stakeholders across departments and with ANZ to achieve common business goals.
- Reporting and Performance Tracking: Ability to regularly track and report on team performance making adjustments to strategies as necessary based on insights and data analysis.
- Lead by Example: Lead with integrity and inspire your team by demonstrating high standards and best practices.
Benefits
At ANZ Worldline Payment Solutions we work in a flexible environment that empowers you to learn grow and accelerate your have access a great mix of benefits including:
- A range ofhealth and wellbeing discounts for gym nutrition sporting gear providers.
- Learning and development opportunities to build your skills.
- Additional leave options to support families work in the community or take a career break. Youll also earn loyalty leave for your tenure.
- Regular opportunities to connect socially as a team.
- Volunteering leave to support Corporate Social Responsibility activities.
- Plus other perks and benefits (e.g. novated leasing options).
We have modern offices and services to support our people including a parents room prayer room and end of trip facilities. We also provide employee assistance services including counselling to support managers employees and their families.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for problem solvers people with passion a cando attitude and a hunger to learn and grow. Here youll work with colleagues from around the world and take on unique challenges as a team to support businesses right across Australia. With an empowering culture strong technology and training opportunities we help you accelerate your career wherever you decide to go. Join our global team of 18000 innovators to shape the payments evolution.
Learn morehereabout working at ANZ Worldline Payment Solutions.
#LIDNI
Required Experience:
Manager
Employment Type
Full-Time
