Help Desk Analyst L 15
Help Desk Analyst L 15
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-04-2025
Job Description
Description
Position at Zones LLC.
Position Overview:
Term: 6 months possible temptohire
Location: onsite in Bowling Green KY with our Medical/Healthcare client.
Hours: Day shift MonFriday 7:30am 4pm CT
Pay: up to $30/hr commensurate with experience benefits
Location: onsite in Bowling Green KY with our Medical/Healthcare client.
Hours: Day shift MonFriday 7:30am 4pm CT
Pay: up to $30/hr commensurate with experience benefits
*Position requires 7 year background drug screen and Tuberculosis test
What youll do as the Help Desk Analyst
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Client Interaction:Respond to incoming service requests via phone email and chat in a professional and courteous manner.
- Incident Management: Log and categorize incidents and service requests in the ticketing system (ServiceNow) ensuring accurate and detailed documentation.
- Troubleshooting:Perform initial diagnosis of hardware software and network issues providing basic troubleshooting steps and solutions.
- Escalation:Identify and escalate complex issues to higherlevel support teams or specialists when necessary ensuring a smooth transition and clear communication.
- Knowledge Base:Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team.
- Customer Service:Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.
- FollowUp:Conduct followups with clients to confirm resolution and gather feedback on their support experience.
- Documentation:Document solutions and procedures for future reference and improve operational processes.
- Compliance:Adhere to company policies and procedures including data protection and security guidelines
What youll bring to the table:
- Education: High school diploma. Associates degree preferred and 1 years of relevant experience. IT certifications (e.g. CompTIA A ITIL Foundation) are a plus
- Technical Skills: understanding of operating systems (Windows macOS Linux) common software applications and networking fundamentals.
- Experience Imaging computers downloading updates staging and readying computers for deployment.
- Communication Skills:Strong verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
- ProblemSolving:Demonstrated ability to troubleshoot and resolve technical issues effectively.
- Customer Focus:Commitment to providing excellent customer service and maintaining positive client relationships.
- Teamwork:Ability to work well in a team environment and collaborate with colleagues and other departments.
- Nice to have:experience with Windows migration (Win10 to Win 11
- Nice to have: Experience with Imprivata and Citrix preferred.
Zones offers a comprehensive Benefits package
While were committed to providing toptier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as statemandated sick leave along with other benefits designed to support your wellbeing and worklife balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.
At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
While were committed to providing toptier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as statemandated sick leave along with other benefits designed to support your wellbeing and worklife balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.
At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.
Zones participates in EVerify. EVerify is a system that compares information from a team members Form I9 to federal records to confirm their eligibility to work in the United States.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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