Lockbox Processing Site Manager
Lockbox Processing Site Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We have an excellent opportunity for an experienced Site Managerto come grow with our team inPittsburgh PA!!
We offer a competitive benefits package including offerings of paid time off paid holidays medical dental vision legal and life insurance transit program referral bonuses pet insurance EAP tuition discounts and a 401K with company match.
What you will do:
We are seeking a highenergy metricsdriven Site Manager to oversee Lockbox operations in Pittsburgh PA. This role is ideal for leaders from fastpaced environments who excel at managing highvolume workflows meeting SLAs and optimizing staffing.
No prior Lockbox experience No problemwell train you! Were looking for leaders with a strong aptitude for process management problemsolving and team motivation to ensure efficiency accuracy and compliance in our financial transaction processing environment.
Key Responsibilities:
Operations & Performance Management
Lead and optimize a highvolume processing operation ensuring strict adherence to SLAs and quality metrics.
Manage workflows staffing and machine utilization to support a 24hour operational schedule.
Use realtime metrics and reporting to drive performance improvements and meet production targets.
Implement continuous improvement initiatives to increase efficiency and reduce errors.
Team Leadership & Development
Manage a team in a fastpaced environment ensuring productivity and employee engagement.
Train coach and mentor employees to meet performance expectations.
Optimize staffing models including weekend shifts to align with volume demands.
Create a supportive resultsdriven work culture that promotes accountability and teamwork.
ProblemSolving & Client Interaction
Identify and resolve operational challenges using datadriven decisionmaking.
Work closely with internal teams and external stakeholders to streamline processes.
Address and resolve performance gaps bottlenecks and process inefficiencies.
Compliance & Risk Management
Ensure all processing activities comply with industry regulations and security standards.
Conduct regular audits and implement corrective actions where necessary.
What Were Looking For:
Experience leading teams in highvolume fastpaced environments
Strong ability to use data and metrics to drive operational success
Experience managing schedules SLAs and efficiency targets.
Comfortable with standing walking and engaging in handson management throughout the day.
Quick learner with a strong aptitude for picking up new processes and technologies.
What We Offer:
A leadership role in a growing missioncritical financial operations environment.
Competitive salary benefits and career advancement opportunities.
If youre a datadriven leader with a passion for process efficiency and team performance we want to hear from you!
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPSis an awardwinning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by law.
To view our privacy policy click on the link below:
Required Experience:
Manager
Employment Type
Full Time
