Department Assistant - Engineering

Equal Opportunity Employer/Veterans/Disabled

As of January 1 2023 Benton PUD will be including a full wage scale or salary range for positions under the salary section shown per the Engrossed Substitute Senate Bill 5761 that amends portions of the Equal Pay and Opportunity Act. Please see the target hiring range for this position under the Position Purpose/Summary section.

Join Our Team as a Department Assistant Customer Engineering
Benton PUD Starting at $24.93/hour

Are you passionate about delivering exceptional customer service Do you have a knack for gathering critical information navigating a variety of interactions with ease and managing data with precision If so Benton PUD has an exciting opportunity for you! Were looking for a clerical/administrative professional with great customer service to join our Customer Engineering team as a Department Assistantsomeone who can handle diverse situations with professionalism empathy and a smile.

As a key support role the Department Assistant must be adaptable proactive and solution oriented. This position requires someone who can stay calm under pressure think quickly and make sound decisions in a fastpaced environment. Youll be responsible for assisting customers directly managing data and records and escalating inquiries to the appropriate team members when neededall while providing a seamless and positive experience.

1. Support the Districts mission to serve our customers and foster a positive workplace by personally choosing behavior aligned with our values and ethical code.
2. Contribute to the collection and retention of the departments records by assessing documents and applying the proper retention requirements according to defined criteria classifying documents or records and ensuring appropriate document activities are completed according to the departments record retention system escalating issues or concerns as needed.
3. Ensure department or District staff concerns are promptly addressed by handling routine to complex or nonstandard requests for information related to the functional groups operation and anticipating / seeking routine and specialized information from others that will further the smooth operation of the department.
4. Assist in serving internal and external customer needs by contacting customers suppliers or District employees outside the department to exchange information and receiving and handling incoming department requests including those of a more complex or nonstandard nature and routing as needed.
5. Assist with the department workflow by receiving classifying reconciling consolidating and summarizing documents / data and information; completing data entry in nonstandard forms spreadsheets or templates; generating / extracting routine and specialized reports drafting specialized correspondence from notes or verbal direction and advanced proofreading of all department documents.
6. Assist with the department workflow by maintaining and balancing information for control purposes preparing and compiling complex reports from multiple sources within and outside the department and advanced proofreading of all department documents.
7. Contribute to the departments continuous improvement efforts by suggesting changes to clerical and administrative systems and making routine adjustments as directed.
8. Contribute to the delivery of the departments goals by assisting other administrative support areas as required including document / data processing and logging record keeping mail routing phone routing internal customer assistance and other support activities and by assuming allocated tasks in support of team members as required.
9. Complete other duties as assigned to meet team department and organizational goals.

Minimum Qualifications Education and Experience:

• High School Diploma or GED
• 2 years prior experience in an office support setting or 6 months District experience in a Customer Service position
• Pass the District tests identified in the Office Classification Testing Profile & Development Plan adopted by Letter of Agreementduring the selection process or within 2 years of the posting start date.

• Full performance of position duties specific to the department/function assigned; full performance of position accountabilities listed in description.
• Pass the District tests identified in the Office Classification Testing Profile & Development Plan adopted by Letter of Agreement.

Attendance:Consistent need to attend work at the job site or work location. Frequent or constant need for punctuality.
Physical Effort:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. Occasional need to move or lift boxes and/or files weighing up to 30 pounds.
Environment:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Hazards:Most of the time is spent in general office or equivalent conditions.
Sensory Attention:Typically requires intermittent use of one or more senses of low intensity and short duration.
Job Pressure/Deadline Orientation:Under regular pressure to meet deadlines quotas and/or must occasionally deal with unpleasant issues related to people or situations.

Applications may be filed online at:

Questions

Contact Amber Melling via phone ator email