Customer Service Rep
Customer Service Rep
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Rep
BENEFITS: Medical Dental Vision 401K
Time: 11:00am 7:30pm est.
AHF Products has a job opportunity for a Customer Service Rep to be located in Mountville PA. Under the guidance of the Customer Service Supervisor the Customer Service Representative will provide an array of consultation and resolution services and inquiries from an incoming 800 number for various customer channels including Independent Retailers Strategic Accounts Builders Property Management Groups Commercial Distributors Architects Designers Marketing Consumers and the Sales organization
JOB DUTIES:
- Respond answer and handle inquiries via an 800phone number email and instant message regarding product installation maintenance and warranty information.
- Assist consumers in buying decisions and provide them with retail locations to make a purchase.
- Handle complex requests and product complaints.
- Evaluate manufacturing defect flooring claims and warranty issues. Process credits for product defects or customer satisfaction.
- Exercise decisionmaking capabilities to quickly and effectively resolve customer issues resulting in high customer satisfaction.
- Support various programs and promotional efforts of Product Channel Managers.
- Coordinate merchandising display literature and point of purchase material shipment for new store openings relocations and remerchandising.
- Train Account Managers Field Sales Reps ASA Management external thirdparty service representatives and ASA Account Corporate Headquarters on AHF Products Technical Maintenance and Installation procedures.
- Learn understand and transfer knowledge relative to multiple product categories. Exercise strong listening skills and problemsolving skills relative to customer inquiries.
- Provide backup support within the team or swing capacity within Customer Service.
JOB QUALIFICATIONS:
- Bachelors or Associates degree or six months to one year related experience or equivalent combination of education and experience.
- Proficiency in Microsoft Excel Word and PowerPoint.
- Strong organizational skills with the ability to multitask.
- Superior verbal and written communication and customer service skills and a commitment to consistently exceeding the customers expectations.
PHYSICAL DEMANDS:
- Occasionally will be walking standing stretching bending stooping twisting reaching grasping and repetitive movements
- Frequently will talk hear read write
MENTAL DEMANDS:
- Think analytically
- Make decisions
- Develop options and implement solutions
- Work with a team
- Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
- Attention to detail
- Communicate effectively
- Multitask in a fastpaced environment
- Work with a Sense of Urgency
AHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood tile and vinyl flooring markets. With decades of experience in awardwinning flooring design product development manufacturing and service we create quality flooring to last for generations through inspiring designs innovation and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce Armstrong Flooring Hartco Robbins LM Flooring Capella HomerWood Hearthwood Raintree Autograph Emily Morrow Home tmbr Crossville and Crossville Studios. Our commercial brands include Bruce Contract Hartco Contract AHF Contract Armstrong Flooring Parterre Crossville and Crossville Studios. Headquartered in Mountville Pennsylvania with manufacturing operations across the United States and in Cambodia AHF Products employs over 3000 dedicated team members.
Employment Type
Full-Time
