Sales Operations Specialist
Sales Operations Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Sales Operations Specialist will be responsible for supporting Sales spanning all business segments in our International and Domestic Sales group by assisting to effectively service current and potential customers. This role is responsible for being a Subject Matter Expert in relationship management and continued management of the daily needs of both the customer and sales team related to the ordertocash process. The candidate will also have adhoc responsibilities for improving processes and metrics across the company to drive business line results. The Sales Operations Specialist will work closely with sales operations legal and finance. This position is an inoffice position in Needham MA. (Flex schedule)
Responsibilities:
- Support throughout sales processes; preorder order processing and postorder documents
- Issue quotations for hardware and software
- Send out shipping information and delegate onboarding tasks
- Generate sales reports
- Process hardware and software orders
- Complete shipping damage claims
- Responsible for sales requests
- CRM administration. Provide enduser support for CRM incumbent will provide daytoday support for enduser questions on sales force automation and training
- Work to improve the data quality in CRM continually
- Assist in arranging international shipping (custom documentation & manufacturer pick up)
- Other duties as assigned
- Prospective candidates should have demonstrated commitment to customer satisfaction through a track record of respecting and caring for customers
- Ability to communicate clearly and professionally both verbally and in writing
- Able to communicate technical information to nontechnical people
- Strong decisionmaking and analytical abilities
- A technical aptitude and willingness to learn and understand various software programs and how Bigbelly hardware and software works
- Excellent organizational skills with the ability to work independently and on multiple tasks
- Proficient with Microsoft Office applications
- Flexible; willing and able to change directions priorities and processes as needed
- Able to work independently and as a team
- 2 years experience in a customer support role
- Bachelors degree
Required Experience:
Unclear Seniority
Employment Type
Full Time
