Quality Assurance Specialist

Ritter Insurance Marketing

Harrisburg PA

About Ritter Insurance Marketing

Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg Pennsylvania Ritter has satellite offices in New York Nebraska Idaho Arizona Florida Maryland North Carolina and Ohio. More than 280 fulltime Ritter employees support the business of over 15000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents. Ritter is a proud member of the Integrity Family of Companies.

Job Summary

Responsible for reviewing sales calls and tracking call quality as well as reviewing and running audits on other resources as needed.

Primary Responsibilities:

• Review and report on inbound/outbound calls for the Sales Department.

• Stay up to date with Sales processes and procedures Medicare information CMS compliance and Ritter tools/services.

• Consult with Learning Development team periodically to discuss areas that require improvement and track ongoing issues toward improvement.

• Provide QA data reporting to Sales Leadership on a monthly basis.

• Provide QA data reporting on individuals as requested.

• Review/Audit other sales resources as needed

• Miscellaneous tasks as assigned by Supervisor.

Primary Skills & Requirements:

• High School Diploma or equivalent.

• Bachelors degree in education Marketing or Sales preferred but not required.

• Active Life/Health Insurance License preferred but not required.

• Thorough understanding of insurance primarily Medicare and insurance sales or the interest and ability to learn.

• Thorough knowledge of Sales Marketing Contracting and New

• Business operations and procedures or the interest and ability to learn.

• 12 years Customer Service experience.

• Experience in QA for call monitoring preferred but not required.

• Competent Microsoft Office Suite especially Excel is needed.

• Effective communication both verbally and written.

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a familylike environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hypergrowth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local law. In addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.