Manager Homeless Services

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• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The Department of Neighborhood and Community Services is seeking a highly skilled and strategic leader to serve as the Manager of the Office of Homeless Services. This role is pivotal in shaping and driving the City of Richmonds efforts to mitigate homelessness through policy development strategic leadership and crosssector collaboration.

The Manager will be responsible for refining and executing the City of Richmonds Strategic Plan to Mitigate Homelessnessand implementing innovative evidencebased strategies to reduce and prevent homelessness. This role requires a visionary leader who can align policy funding and partnerships to create sustainable solutions that improve outcomes for individuals and families experiencing housing instability.

The Manager of the Office of Homeless Services will work across City Departments and in close coordination with homeless services providers community stakeholders and regional and state partners.

This position reports to the Director of the Department of Neighborhood and Community Services.

• Provide executive leadership for the Office of Homeless Services ensuring highperformance management staff development and alignment with City and regional goals.
• Lead and oversee the refinement and implementation of the City of Richmonds Strategic Plan to Mitigate Homelessness integrating best practices and innovation.
• Oversee and enhance the Office of Homeless Services Community Resource and Training Center ensuring it serves as a hub for capacity building outreach and service coordination.
• Represent the City of Richmond on the Greater Richmond Continuum of Care Board of Directors and other regional homelessness policy forums.
• Manage and optimize contracts for family shelters inclement weather shelters and emergency housing initiatives.
• Advise City leadership on emerging trends policy changes and legislative advocacy related to homelessness and housing instability.
• Develop and execute a comprehensive public engagement strategy to destigmatize homelessness and increase community awareness of available resources.
• Establish metricsdriven evaluation methods to measure program impact and ensure continuous improvement.
• Strengthen crossagency and regional collaboration to develop a coordinated homelessness response system that leverages federal state and local resources.

Qualifications:

We are seeking a dynamic missiondriven professional who can drive policy programs and partnerships that transform Richmonds approach to homelessness mitigation.

• Demonstrated Leadership: Proven ability to build and lead teams manage complex projects and drive systemic change in homelessness services or related fields.
• Strategic Vision & Innovation: Experience in developing and scaling datadriven innovative strategies to mitigate homelessness.
• Exceptional Collaboration & RelationshipBuilding: Ability to work across government nonprofit and private sectors to develop aligned communitydriven solutions.
• Strong Policy & Program Knowledge: Deep understanding of homelessness housingfirst models and regional/national best practices in service delivery.
• Financial & Contract Oversight: Experience in grant management funding strategy and contract administration for housing and shelter programs.
• Advocacy & Public Engagement: Ability to serve as a publicfacing subject matter expert effectively communicating with media elected officials and community stakeholders.
• DataDriven Decision Making: Track record of using metrics research and performance evaluations to drive policy and funding decisions.

Knowledge Skills and Abilities:

The ideal candidate will possess the following:

• A deep understanding of the issues surrounding homelessness including the causes impacts and effective interventions
• Knowledge of local state and federal policies related to homelessness
• Knowledge of the Greater Richmond Continuum of Care and the regional coordinated entry system
• Knowledge of emerging housing solutions to address homelessness

Minimum Training and Experience:

• Masters Degree strongly preferred in Social Work Public Administration Urban Planning Human Services or a related field (Bachelors required).

• At least 5 years of experience managing and supervising a team

• At least 5 years of experience in homelessness services housing programs human services or social impact initiatives.

• Proven success in leading multiagency collaborations funding strategy and public policy efforts.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. While performing the essential duties of this job the employee is regularly required to see hear and talk. The employee is frequently required to walk; and occasionally required to stoop; kneel; reach extending hands and arms in any direction; stand; push; lift objects from a lower to a higher position; move objects horizontally from positiontoposition; grasp; and feel. In terms of the physical strength to perform the essential duties this classification is considered to be sedentary exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.

* Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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