Cloud Support Engineer II - Developer and Mobile Services DMS
Cloud Support Engineer II - Developer and Mobile Services DMS
Posted on :
23-04-2025
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1 Vacancy
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Job Description
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products providing our customers with required tools and tactics to scale their impact in worldwide markets. The DMS role supports AWS mobile technologies (Device Farm Pinpoint) and serverless technologies (Lambda API Gateway Step functions). Mobile services and serverless architectures are some of the fastest growing areas of technology and were excited to help developers innovate and deliver amazing experiences.
Key job responsibilities
Your day as a Cloud Support Engineer will include but not be limited to the following activities.
* You will be primarily responsible for solving customers cases through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
* You will drive initiatives that improve supportrelated processes and our customers experience. These can include tutorials howto videos technical articles trainings among others.
* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes and coach/mentor new team members.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday Thursday Tuesday Saturday or Monday Friday.
About the team
AWS Support Engineering is a customerfacing global organization that provides technical support to our customers as well as our internal teams. As a member our team you will be at the forefront of this transformational technology operating on a followthesun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications.
AWS Support Engineering is a customerfacing global organization that provides technical support to our customers as well as our internal teams. As a member our team you will be at the forefront of this transformational technology operating on a followthesun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Minimum of 3 years of related professional experience and bachelors degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience.
Experience with system administration and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s TCP/IP DNS OSI model routing switching firewalls LAN/WAN traceroute iperf dig CURL or related).
Experience in one or more modern programming languages such as Java C Python Javascript .NET PHP or Ruby and knowledge of data structures algorithms operating systems.
Experience working with HTTP (HTTP Verbs basic structure of an HTTP Request) and troubleshooting API calls. Ability to communicate effectively in English (written and spoken) within technical and business settings.
Understanding of distributed computing environments.
Exposure to serverless technologies such as Lambda API Gateway AWS IoT or mobile and messaging technologies or AI (artificial intelligence) related technologies.
Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS Azure Google Cloud).
Experience scripting or developing in one or more of the following languages: UNIX Shell Python R Ruby GO Java .NET (C# JavaScript.
Knowledge of security concepts/best practices in securing application architectures from external threats.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Your day as a Cloud Support Engineer will include but not be limited to the following activities.
* You will be primarily responsible for solving customers cases through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
* You will drive initiatives that improve supportrelated processes and our customers experience. These can include tutorials howto videos technical articles trainings among others.
* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes and coach/mentor new team members.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday Thursday Tuesday Saturday or Monday Friday.
About the team
AWS Support Engineering is a customerfacing global organization that provides technical support to our customers as well as our internal teams. As a member our team you will be at the forefront of this transformational technology operating on a followthesun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications.
AWS Support Engineering is a customerfacing global organization that provides technical support to our customers as well as our internal teams. As a member our team you will be at the forefront of this transformational technology operating on a followthesun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Minimum of 3 years of related professional experience and bachelors degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience.
Experience with system administration and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s TCP/IP DNS OSI model routing switching firewalls LAN/WAN traceroute iperf dig CURL or related).
Experience in one or more modern programming languages such as Java C Python Javascript .NET PHP or Ruby and knowledge of data structures algorithms operating systems.
Experience working with HTTP (HTTP Verbs basic structure of an HTTP Request) and troubleshooting API calls. Ability to communicate effectively in English (written and spoken) within technical and business settings.
Understanding of distributed computing environments.
Exposure to serverless technologies such as Lambda API Gateway AWS IoT or mobile and messaging technologies or AI (artificial intelligence) related technologies.
Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS Azure Google Cloud).
Experience scripting or developing in one or more of the following languages: UNIX Shell Python R Ruby GO Java .NET (C# JavaScript.
Knowledge of security concepts/best practices in securing application architectures from external threats.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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